Extended Stay America Suites - Seattle - Bothell - West

Manager very helpful

During world cup. Pictures shown not true to actual room

Location

Misleading. Zero full breakfast. Coffee wasn’t ready

Staff was suoer friendly and able to get us in our room quick

The check in process was very welcoming and thorough while also being very friendly. Benji made my room feel homey and gave it a good mopping with pinesol right before I checked in. It felt so clean and ready. He also went above and beyond to come up to the room with me and check the cooking burners and made sure I was happy with the room. I have a great view from my window and the ADA room is very decent. My only dislike is the tub. I wish it was a walk-in/roll in shower. Other than the tub I am very happy with everything!

Completely pleasant, efficient, and welcoming. Well trained and helpful employees with your interests their interest. Location near, but not too near freeway access, and restaurants galore. Reasonably quiet for it's location, and recent upgrades and improvements help nicely.

I wanted to take a minute to recognize Benji for the outstanding job he is doing at this Extended Stay America. From the moment I walked in, Benji made the check-in process easy, welcoming, and stress-free. Moving to a new city and staying in a hotel for a couple of weeks while waiting for my apartment has been a big transition, and having someone like Benji at the front desk made a real difference. What impressed me most was that he didn't just hand me a room key and send me on my way. He actually took the time to walk through the room with me and make sure everything was right. During that process, he found that the HVAC filter was extremely dirty and clogged and immediately took care of it. He also checked the bathroom exhaust fan, found it was dirty and clogged as well, and cleaned it out. On top of that, he noticed a piece of countertop molding that was loose and fixed it. He checked the stove burners to make sure they were working properly and took the time to make sure everything in the room was functioning the way it should before leaving. In today's world, it is rare to find someone who genuinely takes ownership and pride in making sure guests are taken care of. Benji went far beyond what I expected from a front desk employee. He treated me like a person, not just another room number. His hospitality, professionalism, attention to detail, and willingness to go above and beyond made a lasting impression on me. Employees like Benji are the reason people return to businesses and recommend them to others. As someone who has spent years in maintenance and leadership roles, I know what it looks like when an employee truly cares about doing things right. Benji is one of those people. He represents Extended Stay America extremely well, and I hope he receives the recognition he deserves for the level of service he provides. Thank you, Benji. You made a stressful move and transition a lot easier, and I genuinely appreciate it.

The guy who checked us in wasn't too friendly. But everyone else who worked there was so nice and helpful! Benjamin was especially amazing! The room was just what we needed for a home away from home.

This has been the best experience I’ve ever had at a hotel. The staff has been great. Special recognition for Benjamin, because his personality is well suited for hospitality. He’s bubbly, cheerful, professional, makes you feel at home and is overall the most friendly face you see at this property. Thank you Benjamin for making this feel like home away from home