Hilton Aruba Caribbean Resort & Casino

ubicacion

nada todo perfecto

Wonderful stay, got special service every morning with a big smile from Lilliana at Laguna restaurant. She makes the morning even brighter at a pretty spectacular place.

La ubicación la instalaciones.

La atención de algunas personas

Worst customer services at higher levels of management. Much better options up and down the beach.

We stayed at the Hilton late May. We had 2 rooms. Our request to have the rooms nearby was honored. We upgraded on arrival to Aruba Tower and Palm Beach Club and I have to tell you it was worth every penny and then some. Concierges at the club, Vicky, Janice & Edwin are great! They really go above and beyond. My daughter had an allergic reaction and they immediately found a pharmacy that was open early in the AM. Next day Janice brought balm for my daughter when she saw the issue. That kind of service is what makes this hotel stand apart from others. Location is awesome. It is more spread out than other resorts nearby and doesn’t feel that crowded. I love the fact that you can reserve the palapas ahead of time (there is a fee yes) but it is well worth it not to have to get up early and play the idiotic towel games that nearly all of the resorts do. Beach service was great as well. They come around often to take orders for food and drink. Great resort. I almost never want to come back to the same resort twice. Hilton Aruba makes me want to come back.

The resort is amazing. Great location, just walk out the front doors and there are plenty of restaurants and shops. Plenty of beach and large pools. No issues finding a spot to sit when we traveled in June. The coffee shop has great coffee, sandwiches and snacks.

We loved this hotel. We stayed on the 8th floor, in a Palm Beach Club room and it was worth every penny. The concierge service here was better than anywhere we have ever been. Special shout out to Vicky, Janice and Edwin who were absolutely amazing and helped make our trip wonderful. They are the best! Vicky knew our names and what we wanted to drink at the afternoon receptions after the first day. She even made me a special cocktail which is now call "the Vicky". Leaving day is always sad, but Vicky made me smile by giving me cookies, which she knew I loved, for the trip home. This was our first trip to Aruba, but it won't be the last. The hotel was beautiful and clean. Everyone very nice. Beach is beautiful. You can rent an ocean front palapa two weeks before arriving. We are beach people so this was great for us. Worth renting. There are free ones but they are in the back. The first two rows sell out fast so if you want one, don't wait to secure it. We rented a pool cabana on our last day. Also great. It comes with a safe and a table/cooler which was very nice. restaurants and bars were all great. Just know that an 18% gratuity is automatically added. You may or may not want to add more. Our room was always clean. The only complaint I had the entire trip was towards the end of the week they stopped refilling our coffee bar. We did leave gratuity in the room, so this surprised me a little. It really wasn't a big deal though since I could go upstairs to the Palm Beach Lounge and get coffee. They have a machine that makes lattes or many other choices. Janice shoed me this on our first morning and I loved it. I just like it in the room because I enjoy sitting on the balcony looking at the beautiful water with my coffee first thing. The new Westerly is now open and they had a grand opening party while we were there. Guests of the hotel were not invited, and one of the pools was closed down for two days to prepare for the party, so that was kind of a bummer, but not enough to spoil a minute. We loved how excited all of the Hilton employees were about the new tower. It looks and sounds great. Maybe one day we will try it, but as long as Vicky, Janice and Edwin are at the Palm Beach Club, we will probably just stick with them? We will definitely be back.

Solid all around. Great location and overall a really great stay. New construction looks good. Plenty of room around umbrellas compared to Hyatt area and feels less crowded. Serious drawbacks for consideration include: 1. Bed / pillows 2. Some food/drinks 3. Reservations 1. The bed is horrendous. (Aruba Tower). It was so firm and uncomfortable that I’ll book elsewhere for this factor alone unless they’re replaced by my next stay. Pillows were like sheets of paper but we didn’t ask for replacements so that’s on us. 2. Laguna breakfast is 5 out of 10 might not be worth it if you’re considering a package. Selection is good and some of it was good but a lot of it was not. Sunset grill and bar/restaurant food were pretty good and fairly priced considering. While the new bar is cool $24 margaritas is kind of over the top. I’ll be bringing a cooler, tequila, and limes next time. 3. Specifically requested adjoined rooms or close by for a family reason. Even settled on can you a least put us on the same floor. This was requested several times months prior to arrival. Unless you wanna pay the fee ($25 per night per room) for the guarantee which I’m not paying because it seems like a money grab they will not even try to help you out which was pretty disappointing. Can’t even manage to get two rooms on the same floor seems like you’re not even trying, I think it’s their way of making you pay the fee. I’m sure someone mentioned the service fee on food/drinks but I’m wondering if that’s making the some of the staff less friendly (bartenders)