Best Western At O'Hare

Elevator was out of order, waited 20-30 minutes for the shuttle to the airport. Breakfast was decent. Room was comfortable and clean.

Staff was rude and unhelpful. Took 2 hours to check in and had a really bad attitude towards the guests.

The front desk kept hanging up on us as we were trying to ask for the shuttle

Has the best staff. Had a very nice time at this hotel. Was able to enjoy myself and relax with the CTA right there. Went all over Chicago on it and it was so easy to use. I will be returning.

The tv was not working at all. Due to coming for preplanned events it was not an immediate concern. However, when returning back, we notice that the shower was not draining properly and filling up when trying to shower. We had to keep turning off the shower to allow it to drain. When we tried to ask housekeeping for extra toiletries and towel sets, we were told multiple times that they were no wash clothes available. Requiring us to shower with face towels. Additionally, the elevator was not working and we had to take the stairs with our luggage and were offered no assistance. It appeared to be a safety when the door on the stairway was difficult to open. Imagine if there was an emergency! The bedding was low quality and there was not a comforter provided. Just sheets and a think tan breakfast Also twice the breakfast was being shut down earlier than 10am as was listed.

Breakfast was decent, close to restaurants, clean rooms and staff was extremely friendly.

I needed a last moment hotel for the night after missing my flight. I was exhausted and this worked out perfectly. No bells and whistles but free transportation to and from O'Hare, a friendly and helpful staff, a COOL and comfortable room. Got a great night's sleep and easily made my flight the next morning.

Cable did not work but otherwise ok

okay.

The hotel itself was fine. However... I picked the hotel due to price, rating, proximity to airport and providing shuttle service. The hotel failed when it came to the shuttle service. Arrive about 7:30pm. Called for directions on where to grab the shuttle - took multiple calls to get someone to answer. Got to the hotel shuttle area and waited over 30 minutes. Tried calling again to check on shuttle - could not get a person to answer. Shuttle finally arrived but filled up before it got to us so drove right by = shrugging their shoulders. Done waiting, not knowing if we would ever get shuttle to the hotel, so called Uber and paid for a ride. So, now the price of staying at the hotel just went up $30. In that same 30 minutes, other hotel chain shuttles arrived multiple times. Next morning wanted to workout - two of the three treadmills did not work.