Regency Inn Norco

The amenities where not available like the laundry didint work that was an inconvenience the pool is not available! Pillows are old ! And flat blankets are old ! There was no phone working in the room in case of an emergency call ! The hair dryer was not in working condition

place is not very clean flooring gray and black discorlor feet.

Do not stay here, it was terrible. Our room was not clean and smelled bad.The shower did not work, nor did the sink. We checked in at 3:15pm (check in is at 3pm) and were told our room was not ready and would not be for half an hour. I had to ask if there were any other rooms that were ready. After waiting for them to check they gave us a room that was indeed ready, but it was scary. The entire property looked like it hadn't been updated in decades. We will not stay there again.

Rooms are dirty. Nothing works: the TV, our microwave, the laundry, lighting in bathroom is a big dirty open hole, the shower pressure is a drizzle. The staff is rude and unhelpful. I would NOT recommend this place!

My room was clean

Location

The room was hot, the temperature was 90 degrees and the manager didn’t have the air on to keep the room cool. The place was dirty. The front desk person was an idiot.

I suspect that it was the manager or the owner who was at the front desk. No people skills whatsoever! Choice of words tone completely off. Instead of Playing his role as front desk, manager, owner, And REGENCY employee he acted like a jail warden. Right away telling me the things I cannot do if like I were to do them! How very dare him to Emphasize on such speculations! Instead of starting out with a basic warm welcome and at least a half smile on his face, he receives me with only such rude ridiculous comments! Lets get real here; I’m not expecting red carpet service from Regency Inn but I do expect decent Basic customer service with RESPECT. I’m spending almost $100 for one night and it should be at least basic! Comes across unhappy And wishy-washy when it comes to the security deposit. At one time it was one amount and then it changed. Nothing consistent makes me doubt his Credibility especially under that first impression he gave! I’m not trying to stereotype here but this is very typical! And I’m sick and tired of running across that !

Do not waste your money here. You are better off sleeping in your car. Rooms are filthy, floor is grimy, outlets, lights, hair dryer not working, sheets dirty, bathroom dirty, and extraordinarily rude, hostile owners. Also, there were exposed electrical wires in the bathroom. Felt unsafe at this sorry excuse for a motel. Do yourself a favor and avoid this place at all costs.

The Regency is a conversion hotel. I do not know what it used to be, but it is at best still in the process. Though the City of Norco posted a sign outside for a "Beautification" award, it has a long way to go. On the outside, some of the doors have Regency stickers added to the doors. Discarded furniture and appliances are dumped in various places on the property. There is a washer and dryer in a corner, not a laundry room. Next to the W & D are a nonfunctioning ice machine and empty soda machine. The plant beds were littered with bottle caps, etc. There is a small pool and Jacuzzi, but I did not venture there. Upon entering the room, I found all appliances were unplugged. The fridge, alarm clock, A/C etc. all had to be set up. With a fridge that was off and no ice machine, I went to buy ice. The fridge is under the clothing rack, which defeats the purpose. The hair dryer is securely attached to the wall, but never functioned. In the bathroom, patches in the wall were not painted over. Holes in the door were not patched. The ceiling fan had no cover and made a racquet when turned on. When I went to use the iron, the board came apart on me. The AC did a decent job of cooling down the room and the TV worked fine. Those were the two redeeming factors of the room. Upon arriving at the hotel I was told that I had a smoking room. I said that I had not asked for one. The woman at the desk proceeded to argue that I had asked for one. I had not. She ended up giving me a non-smoking room after she made me promise not to smoke. In the room I found I needed a password for internet. I called the desk and was told I had to return to the desk for a print out. They have a password generator. I was told no one ever uses the net. Upon leaving I was not asked about my stay or the condition of my room. I handed back the room key, with no jacket and the room number written on the card with magic marker. Even for a budget hotel, the Regency has a long way to go.