Fairmont St Andrews

Outstanding service beautiful hotel food was excellent

Spa and pool were really good

The room was gorgeous, large and spacious. Bed was clean and very comfortable. Bathroom was great and the bath / shower soap smelled lovely.

I personally felt like the service could have been better, in particular the waiting staff. We dined in La Cucina on Thursday 14th May and we had to ask for water to be brought to the table three times. I’m always of the opinion that service is defined by how quickly water is served to the table. In the morning, we had breakfast in the main dining area, we were asked how we would like our eggs only to then not be served the eggs with our breakfast and had to wait 10 minutes for them to come by which point we were finished our breakfast. We had also asked for toast to be brought to the table which was missed from the breakfast. We made use of the spa area also and I found it to be outdated and dingy. The sauna wasn’t particularly warm and there was no option to heat it up. In the end, my locker in the changing room wouldn’t open and the staff on reception said, “it happens all the time” and I found it embarrassing having to come out to reception in a towel and swimwear.

Hotel is beautiful

Check in time of 4pm is a disgrace. That’s the only thing that lets the hotel down. Also, we were not contacted when our room was ready, even though we were told we would be called.

Poor breakfast, cold scrambled eggs served to me two days in a row. Bacon was clearly low quality produce and cooked to a rubbery state. Our room was not vacuumed after the first night of stay and nor was our water refreshed. We had dinner in the golf club restaurant and staff had left an iron on next to our table - very dangerous with two young children ! Generally very poor and clearly no investment going into this hotel.