Four Points by Sheraton Charlotte - Lake Norman

The 2 Front Desk Clerks were very inviting and professional.

Good

Elevator

Staff was friendly and process was simple

The rooms are small. The light in the microwave stayed on the entire time. The AC did not come on until we turned it down to 64 degrees, then we were freezing. They allow people to hang around outside. The elevators don’t work. I could continue, but I’ll stop there.

Bathroom was not the cleanest...doors were chipped and scuffed...

Pretty

It was clean on the inside and the hallways stayed smelling fresh!

It seemed that they need someone to clean the parking lot daily. Also my room wasn’t vacuumed daily.

What a bad experience! Made a reservation through Expedia.com. At check in, I told the rep that I had a reservation and was checking in. I was told about the $50 hold for incidentals and was asked to swipe my card. Something told me to check my online bank card. I had a Expedia charge, a hotel charge and an incidental charge on hold. When I asked the front desk why I being charge again for the one room hotel night, she said she did not realize I was charged by Expedia and that I had to wait for a manager to correct it in the morning. I was told several times that I had to pay $9.99 for breakfast although my Expedia package included breakfast. Arrived for breakfast at 9:10. All food trays were empty and there only a 1/2 cup of coffee to be pulled. After waiting several minutes, I knocked on the staff/kitchen door asking were they going to be refilling the trays. The one person kitchen staff was jumping loops to get all the trays refilled. Meanwhile, I went to the front desk asking for coffee. The front desk staff jumped loops to make coffee for the front desk area and the dining area because both containers were empty. Frustration got the best of me because the wait was long and even when the trays of food was filled, by time I got to them, the trays were empty again because there was one table with a family of about 10 people that grabbed all the food. They were greedy and inconsiderate. I complained to the front desk staff and ask the kitchen staff to make more food again.

Stayed at hotel for a weekend boat trip. Hotel staff was amazing and hotel and was well kept. My family and I would definitely come back. Breakfast needs more variety but still did the job.