Four Points by Sheraton Charlotte - Lake Norman

Was ok

The hotel offers a pleasant stay, but it would be great if they could consider cleaning the rooms daily. Additionally, checking in with guests about their needs for towels or other essentials could enhance the overall experience.

Recommend requesting a room on the 4th floor. We were on the 3rd floor and could hear the room above us with creaky floors. And heard doors slamming at all times of the day. The room was very small. The bathroom door needs to be closed all the way - if not, it will eventually open all the way and the entry door to the room will slam into it when coming back. There was mold in the shower. The shower door leaked onto the bathroom floor because the shower door did not close properly. No one tells you that you need to request your room to be cleaned so we were constantly running out of towels (needed more towels to help the leaking shower situation). No hooks to dry the limited towels we were given. No ice machine on the 3rd floor. The bedding was terrible, felt like sleeping on straw - the pillows smelled of mildew.

My husband and I enjoyed our 2 night stay. The room was clean, the bed was nice but a little too firm for my taste, other than that we enjoyed.

Staff were very friendly. Worst beds we have ever experienced in many years of travel. Mattresses felt broken down and had no support. Mattress pads were merely lying under the sheets and moved and bunched around all night long. Could barely wait to check out and find real beds with support for a normal night’s sleep. We were in room 132 - maybe new beds will be provided for future guests.

It was nice to stay

The shopping locations were close

The bed was a little rough to sleep on

Excellent staff, very clean and just an overall nice hotel.

We stay here every time we are in this area. The staff is so amazing here. They are personable and always go out of there way to make you feel right at home.