Fairfield Inn and Suites by Marriott Chicago St. Charles

Location was very convenient, very comfortable

Did not have hot water in shower

Nice entrance, they had a good breakfast

Upon checking in the gave us a room with someone else belonging in it, went back and told them it was someone else room, but he said the room was not occupied. Gave us a different room bathroom was dirty room had a funny smell and A/C didn't get cold enough. Only stayed the one night because it was late already and found a different hotel the next day.

The room was really nice, the bed was comfortable and it was quiet. Breakfast was very good. Staff was outstanding.

The shower was nice,but the water never got hot just Luke warm. The place is being remodeled and the pool is closed. Would have been nice to know that. I usually go to the hot tub and go swimming so that was disappointing. Otherwise when they get done it will outstanding. We will definitely go back.

The bed was clean and comfortable.

I was unexpectedly told that my bank card would have a hold of £89 for “incidentals” that would be refunded 4 days after checking out. It took 10 days after we checked out to be released. In addition, the hotel charged me twice for my stay, admitted it was an error on their part and again didn’t release the funds back to me for 2 full weeks when I was back in the UK. Staff were hopeless at dealing with or escalating the issue. Marriott did not return calls or respond to urgent email. In addition, the hotel is tired, decorated badly, our bath was painted over which had flaked off and left brown stains over the floor of the bath. The price of the stay did not reflect the poor conditions.

They are obviously updating. Carpet was new, bedding was very nice. It was quiet on the 3rd floor at the end. Everything worked properly. Breakfast was as expected with some nice additions. It was very comfortable and I travel,to this area often so this may be my,home away from home.

I often travel with my dog and they do not accept pets.

Breakfast was good. Staff very nice. I liked that they cleaned our room every 2 days!

Floor in elevator all broken & taped together. Ice machine dirty wouldn't use it. Beds need replacing soooon.

Camera comoda , buona posizione

La colazione andrebbe migliorata la svelta e purtroppo finiti gli yogurt non sono stati riforniti

The room and bathroom were spacious enough, not cramped.

1. Room smelled of cigarettes. 2. TV wasn’t a “smart” TV. 3. Elevator was under construction; the hallways are terribly dated.

Super nice hotel staff at the hotel. The breakfast buffet was OK, same food three days in a row, decent but not much variety. The coffee station was empty two of the four times I tried to use it Unfortunately, the biggest issue was that our room fell short of expectation based on prior Marriott stays. Our first room had an overwhelming kitty litter smell; our room was switched and the second had the same smell, but not as strong. The room decor was shabby, not chic - framed pictures beat up and chipped, brown streaks on the walls, worn out chrome bathroom fixtures.