Landmar Playa La Arena

We really enjoyed the activities and entertainment, We particularly enjoyed the ABBA and Queen night and as for the activities, Andrea and Mano were the highlight for us! They brought so much fun and energy and made sure we had a great time!

It was all great!

Location is great to visit Teide, Tamaimo, Los Gigantes and experience black sand beaches and swimming in waves. Nice pools, spacious room. Check-out lady (dark hair) was nice and explained this is not first time they have trouble with reservations via booking.com, however according to her nothing is being done about it. At least she smiled and tried to appologise even though it was too late.

Terrible check in experience. Receptionist (blonde woman) said she can see reservation for 2 people, but we have booked for 3 people via booking.com. She asked to see the proof which we provided. She asked to send proof to some email of theirs talking rudely. Okay, I've send both - booking com proof and their hotel confirmation, all stating that room is reserved for 3 people (standart room, even in spanish it was written 3 personas). She was not happy anyway. We have asked how if this our fault, if for us everything is confirmed but she kept saying "my system does not show". No appologies. Then she said "I will need to talk to my manager tomorrow" so fine, talk whoever you want, but it's not customer business if hotel and booking.com system is not correliating and definitely not client's problem. However she made us feeel like it is our problem and kept saying "It's not happening when you book straight with hotel". Well, if they don't like their options in booking.com, why do they keep it there? I was so stressed after feeling unwelcomed, expected next day some manager to come and apologise, yet nothing, on 2nd day they called from reception to bring daughter's passport to scan AGAIN. No appologies given. Once walked to the room after checking-in, cards did not work. Just 5 minutes walk. Husband gone back to reception, instead of apology he heard "You must've kept it near mobile". For God's sake, everything is blamed on customer, seriously? Hygiene issues is shocking. Birds often fly into Lava restaurant and sit on pastries! Never seen anything like that in any hotel. Staff stands in the corner chatting and you can't get their attention to order drinks unless you get up and go fetch them yourself! Not even for wine, for simple Coca-Cola you need to order with them, but they never there or they come when you almost done with food. Meat rubbery, undercooked or dry, tasteless.

El desayuno excelente y la ubicacion muy buena.

El colchón no me gusto mucho. Y hay alguna cosita que reformar.

La atención del personal,sobre todo de los camareros Alfredo y Claudio,son un encanto,los llevo en mi corazón

Que el jacuzzi parará a las 18.00 horas

Buffet y snack bar fantástico, a pesar de no ser "adult only", no había apenas niños. Limpieza excelente, y todas las zonas, tnto comunes como habitaciones, muy cuidadas.

Lo único que podría decir es el tema del entretenimiento nocturno. Un poco pobre y aburrido.

Todo en general la comida la habitación la animación en la piscina

Genial todo volvere!