Waldorf Astoria Monarch Beach Resort & Club

Overall a pretty good stay at the hotel but just short of a "5 star" review. First with the negatives: breakfast seating on the terrace required a 25 minute wait, despite there being seats open they had to stagger them to not "overwhelm" the staff...understandable but sounds like a staffing issue which causes inconvenience to guests, hostess staff was very nice though, but the wait staff was frankly all over the place (dishes were never cleared and the only time our waiter came by after dropping off our coffee order was to drop off the check). Another negative was despite there definitely being upgraded rooms available, since it was an award stay we were not given an upgrade despite being Diamond members...however we were offered an upsell to a suite with no view. I'm under the impression this is a management policy as the front desk agent seemed very apologetic about it. The rooms were very well appointed however the balcony was in disrepair with bird feces and paint peeling on the floor. Also the walls seem paper thin as we heard the water flowing from the pipes either next door or above us which gave a very... cheap feel. You could here conversations in the hallway quite loudly from the room. Now for the good: resort overall is really beautiful and is very well maintained. The fitness center was fantastic and generally every employee we ran into was very kind and well trained. The shuttle down to the beach club was great and is a really good selling point of the resort (drinks were very expensive though). The breakfast buffet (which only happens certain days) was actually a very good value and had everything you wanted and then some, the guy doing the omelets also did a very good job. As mentioned, the room was very well appointed and turn down service was great with plenty of waters provided. Check-in was also done quite well with lemonade offered as well as bottled water on departure.

Booked to stay at this resort through Amex fine hotels and resorts. Had to make a change due to flight cancellations so called the hotel. They said, “sure no problem, we’ll make a change to the booking at no additional cost”. Get a call from them one day later (the date I’m arriving there, saying “the person who gave you this information is wrong (new and in training) and we can’t do that. We need to charge you for an additional room. Take it up with Amex”. Ended up having to pay for that same reservation 2x, so I hope they enjoyed making money on me.

Fantastic hotel. Comfortable, clean and beautiful

I will never come back. Over promise under-deliver. So sad.

My favorites are the little botanical garden, walk to the beach, decor inside the hotel, staff is above and beyond friendly. I love Waldorf!

This is an amazing Property! Loved it so much I booked it for New Years!!!

It was as expected for a 5 star hotel! Friendly responsive staff. Beautiful surroundings inside & out!

super nice