Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

The “family” room we had was 2 bedrooms sharing 1 bathroom. They were small but perfect for what we needed. The location near the V&A waterfront was perfect. Breakfast was included in our stay and was excellent.

We arrived at check in about 15 mins earlier than the time on our booking confirmation to be advised they the hotel had changed it's check in time to an hour later. We were told to wait and the receptionist would see if our room was available. She subsequently disappeared and after 45 mins I asked another receptionist what was happening and he knew nothing as the original person hadn't done anything. He managed to get us a room straight away but have no idea how long we could've waited. The location of the hotel is good but it is tired and needs some TLC. I cannot fault the porters who brought a trolley to our car to collect our luggage so we didn't have to carry it. Breakfast was in another building and very chaotic where we had to wait for food refills and when we asked for cutlery was brought one set when there were 2 at the table. Just felt that they weren't really interested. We had a problem with our aircon and were asked to wait in the room for an engineer even though we said we were going out. No one came.

Large rooms in the new building are very nice. Walking distance to the waterfront. Close to all amenities. Breakfast is buffet type. Nice hotel and surroundings. Highly recommended. The receptionists are all very friendly. They will always try to meet your expectations. Thumbs up

Really convenient and safe area with great staff. Some rooms need upgrades

We were disappointed with the checkin process. Protea emailed the day before we travelled to see if we needed anything, and we said would be great if room could be available early so we can freshen up after a long flight. When we checked in there were no rooms available which so not a problem as check-in was at 3pm. We went back at 3:30pm and still no room for us, which was disappointing. What was worse though was the hotel being advertised with a gym and there wasn’t!! I always book hotels with a gym so this was misleading. The option was to pay and use the Virgin Active club in the town.

The hotel is good enough. We stayed in building 2 and it was definitely a bit like a dorm room in a sense. But it was reasonable, clean, and comfortable. The location is unbeatable - we walked to the Waterfront every day and loved it! Breakfast was incredible - tons of selection and friendly staff helping. We stayed over the New Year's break so the school was out of session.

Great location, excellent access to Cape Town waterfront.

Very disappointed by the property

Very close to the V and A waterfront

Lifts didn’t work on arrival. Terrible room - clinical, sharp edges everywhere. Worst family room I have ever stayed in. Mould in bathroom…