Birch Hill Suites - Lakeland

It was horrible. Tv didnt work and the manager wouldnt do nothing about it nor comp me for the two days i was rhere and manager was.down right rude

It was great

Great location and staff

The staff was awesome and I love the new upgrade

Found a bug in my room

The property is being renovated so it can be loud at times but it was confortable. The pricing seemed a little sketchy, almost like a bait and switch, but the general manager was very nice and professional. One of the girls at the front desk didn’t care that I booked through a third party for $55 a night and told me the rates change daily and that I was Upcharged at $65 a night. At no point during my stay, nor my extension, was I told my agreed upon rate didn’t matter and I had to pay the higher rate until they came knocking at the door asking, several days early, if I was check out or extending.

I liked how the room was set up and how high the bed set in the air and the fact that they had an elevator

It was a decent stay they only issues I had was the floor was dirty it wasn't mopped and when the toilet stopped up there was no maintenance available to come check it. They had a plunger but the staff in the office would not bring it after they said they would. I have a injured ankle and I had to walk downstairs after I already been at work and go get a plunger. Other than those two complaint everything else was okay I would stay there again