Best Western Plus Flint Airport Inn & Suites

I only write reviews when negative things need to be said. I'm very busy and do not waste time on such matters; however, this place has moved me deeply. This should speak volumes for those who review this. As a traveling businessman it is my profession to travel the world for meetings. Im constantly staying in 5 star hotels and rarely stay in lower than 4. Of all the places I have been in all my years, there is something very genuine about this location and it's employees. A woman by the name of Kayla checked us in and really shined above many employees, being overly helpful and overly kind. I was taken back given what I experienced. And then next morning a woman by the name Diana served us breakfast and was so wonderful to be around, she was extremely helpful and again, beyond kind. I thought then, a review must be in order, but I had never written a positive review before so I wasn't sure what to say. Diana and Kayla were both over and beyond in terms of hospitality. Of all the places in the world, a tiny little hotel in Flint, Michigan moved me further than any place has in 15 years. (And I stay at a different hotel about 5 days a weeks) Theses women (and I'm sure there are others here) are the model employees one would want and never let go of. From my profession, when you have an outstanding employee, you hang on to them for dear life. Payroll may have 5 workers at a time but if 1 of your workers is thriving business for you or is doing laps around other employees, you increase their salary to make them never quit; why? Because, that 1 employee is worth more than all the other 4 combined... Do the math and do what you need to do to keep Gold employees forever because I promise, they are amongst the rarest. Treat your employees as good as they treat your customers. They are the entire reason you're in operation. I never expected such quality from any hotel, especially from Flint. Again, in all my years I've never written a positive review... Ever. -John V

We stayed here during our daughter’s softball tournament and were extremely disappointed in how our group was handled. From the moment we checked in, we felt unwelcome. The tone and approach from the front desk made it clear our group was seen as a problem rather than guests. The team gathered for a pizza dinner in a conference room specifically to be respectful of other guests and limit noise in common areas. Despite that effort, staff informed us that complaints had been received, authorities were called, and we were told to end our stay mid-tournament. There was no meaningful attempt to work through the situation before escalating it. For a hotel that hosts families and traveling teams, the response felt disproportionate and poorly managed. Tournament weekends are about young athletes building memories. Having that disrupted the way it was left a lasting impression, and not a positive one. Based on this experience, we would urge anyone to reconsider staying here.

I stay here often. It’s always a great stay. The staff is even better I’ve had a couple small issues parking wise because I’m in a semi and Jeannette the GM always takes care of it! The evening and night crews (Trina, Kayla, Kyle, Jessica, kyle and Cassandra are awesome and always make us car haulers feel like family! This will always be my go to!

The cleanest

The TV was not working not even the Wi-Fi

Comfortable for what we needed it for

The price. I thought I was booking directly with Best Western, but after all was said and done it was Booking.com. After the confirmation, it said that the reservation had been requested (never heard of that before), and then found out I was charged more than what I would have paid if I had (known) booked (which I thought I was) directly with BW. VERY frustrating.

Close to the airport. Clean

Its ok variety was nice

The cleanliness was poor bathroom were terrible towels were old use alot carpet was not clean no ice maker on second floor, staff didn't work with to accommodate me,won't be use this hotel again

Bed was comfortable, location is great

Pillows were uncomfortable, wi fi was horrible

Staff was very friendly place was clean. The breakfast was good. I didn’t use the pool or exercise room so I can’t Comment on that.

Can’t really think of anything.