Staybridge Suites Round Rock by IHG

The location was ok! But the room had ants bad. They were in the bathroom. In the bed. I was scrolling on my phone and one was crawling up my finger. The refrigerator door wouldn’t close the seal wasn’t working so our stuff was t cold. Finally I put a trashcan in front of it but having 2 little kids they kept moving it. We came for a week to visit my stepkids we picked this hotel cause the pool and the bbq pit. We asked upon arrival about bbq pit they stated let us know when your ready and we will turn the gas on. So we went to buy a whole bunch of meat went to grill and both grills didn’t work! Then we did laundry only one washer worked and we had to dry them for a long time for them to actually be dried!

This place has roaches. Not just a few, they are everywhere. I wasn’t even in my room for five minutes and I found about five. There were two dead baby roaches in the freezer, in the ice, live ones crawling on the walls and in the furniture. But I’ve dealt with roaches before so I was willing to tough it out. Even though my kids have asthma and allergies. Then I saw them in the bed, and that was completely unacceptable. I immediately contacted Expedia and went downstairs to check out. I didn’t actually care about the refund, more so getting my babies out of there before they got sick. When I told the front desk, he acted like I was lying, he said he just sprayed and they don’t have roaches. But they do, I took pictures and everything. If you’re seeing more than one live German roach during an hour, that means there is a heavy infestation in the building. Let’s not normalize letting hotels get away with roaches that cause allergic reactions and spread of disease FOR THE LOVE OF GOD IT IS NOT NORMAL AND IT IS A HEALTH HAZARD PLEASE REVIEW AND REPORT IT!!!! This is not ok. But I’m glad I was refunded, so thank you for that I guess!

The room smelled a lot like cigarettes, and it gave me a headache. Only one washer was working out of the four. It was very inconvenient.

It was amazing

Everything was good

My room was given away but manager accommodated us

Thank you for you help even though the unconvinced whit the early check in ,the manager was able to make our stay wonderful and I highly recommend the breakfast 👍

Overall the rooms were still dirty

The toilet ran nonstop and was luke warm and dogs barking nonstop

Good complimentary breakfast. The front staff was nice. The room I stayed, 422, the AC was blasting with loud noise the entire time ( and trust me when I say it was too loud).