The Windsor Hotel Toya, Vignette Collection by IHG

Excellent hotel provides excellent service! I will visit in the future.

The property is older but well maintained. The views are absolutely amazing! You definitely need a car if you stay here - the hotel sits on a mountain top and quite some distance from town (restaurants, shops, and convenience stores).

Checked in was all fine, then receptionist asked us about a dinner reservation, as we had been travelling all day to get here we didn’t know what time we would arrive. We were there at 7pm. We were informed there were no bookings in the French or Japanese restaurant, and only available in Sushi restaurant. Unfortunately my wife is not a fan of sushi. After many back and forwards of telling us there is no available dinner options, and my asking to speak to the manager, they found us a reservation at the near empty French restaurant!! The food was very nice Wait staff were lovely Just incredibly disappointing that the hotel did not want to assist us in a dining reservation. When you stay at a high end hotel like this I expect a lot better We travel Japan a lot and until now have never had a poor experience

すごくいいホテルかと思いますし、施設も綺麗でゆっくり過ごす事が出来ました。スタッフも親切です。 洞爺湖周辺の事を把握してなかったのがいけないのですが、湖畔からすごく離れています。車でも20分ぐらいかかります。そこを理解した上で予約してした方がいいと思いました。

골프장 프론트에 자동차가 들어 갈수없어서 캐디백을 들고 계란을 오르고 내려가는게 너무 힘들었어요

위치가 관광단지에서 조금 멀리 있지만 시설이나 서비스가 일본내 최고입니다

家族５人での滞在だったが、対応もよく、ゴルフ、食事、宿泊、周辺の観光・環境を満喫できた。 ただ大浴場までの移動距離は長く、バスローブでレストランやバーの前を歩くのは、気が引けた。

환상적인 토야의 절경과 불꽃놀이, 훌륭한 호텔 서비스, 그 어느것 하나 부족함 없이 충만한 여행이었습니다~

國際級的五星飯店，很讚，唯一感覺缺點是WIFI不穩定，經常連不上線。

さすがのロケーションの良さに加え、設備も申し分なく、快適な滞在でした。 特にスタッフさんが皆感じよく、親切でした。 数年前の一部の口コミを見て心配していたのですが、そんなことは全くなく、素晴らしいホテルでした。また、訪れてみたいと思います。 お天気次第で、見える景色が異なり、残念なこともあるかもしれませんが(実際翌朝は霧がかかり下界は全く見えませんでしたが)それを補うだけの居心地の良さは十分にあったと思います。 チェックアウト時間がゆっくりなのも、いいと思いました。