Comfort Suites Chicago O'Hare Airport

Everything was standard, breakfast was crowded but we came later. Otherwise, great hotel!

I didn’t receive the room i requested.

.

Close the airport, and overall good price compared to others in the area. Had to pay for parking, which unusual for a hotel like this in other places, but not unusual for the Chicago area. On vacation with wife and 3 adult kids. Our room overall was in poor condition with leaky sink pipe under the sink soaking the carpet below, and really nasty stained mattress in the pull out sofa bed. Bathroom door bottom was corroded. Reported the leaky sink to the front desk and they said they would get it fixed, but never did. They did replace the sofa bed mattress with one that was less stained and a little better, and made-up the sofa bed with a pad and sheets, which was better. They also offered us to switch us to another room that had been more recently remodeled, but the soft sleeper didn't look much better, and we didn't want to move all of our stuff, so we agreed to stay if they switched out the sofa mattress (which they did) and fix the sink (which they didn't).

Property is not well maintained

Dirty carpets

It is clean but old property. There are visible sofa and carpet stains, old pillows. The staff are efficient. Good selection of breakfast food. Restaurant inside the property also has great pizza!

Recommend

Nice environment. Loved the location.

The Comfort Suites at Chicago O'Hare is desperate need of repair and updating. Throughout the lobby and our individual room the carpet is soiled and torn. The sofa cushion in our room has rips on both sides. We waited in the lobby for our shuttle to take us to the airport and the sofa and chars there were also in need of replacement. On the plus side, the staff was friendly, the bed was very comfortable, our room was clean, and having the shuttle to the airport was very helpful. This hotel could be a winner for me if the management would just update the carpet and furniture throughout.