Four Seasons Hotel San Francisco

Check -in and welcoming attitude from front desk staff and attitude toward my dog. Very welcoming!

After I checked out I had a fast bite at the bar. It was an off hour nevertheless the service was horrible. The one bar tender tried ignoring everyone he kept putting down & picking back up same two tabs not to interact with guests. He ruined a nice stay as he acted like I was bothering him ordering a drink & a burger.

Would stay here again. Bar tender went out of his way to recreate a cocktail I described. Good vibes. Great breakfast. For such a city as San Fran, it does its best to espouse the 4 seasons values

Clean, spacious, and quiet rooms. Hotel is in great condition. Equinox access. Friendly staff

Convenient, walkable, great gym.

While the hotel lobby needs bit of a refresh, the staff of the property will ensure a 5 star experience. They go out of their way to remember names and are helpful beyond reproach. The bed is fantastic and the rooms are well appointed (bathrooms a bit dated). Regardless, wouldn’t stay anywhere else. Location is 10/10 - close to the best parts of the city. Splendid hotel and a memorable stay, facilitated by the wonderful team at FS SF. Special mention to Vanessa the concierge and Hasan at the front desk who was the epitome of what Four Seasons hospitality represents. Thanks for a great stay!

staff is the best

Nice

Our room was generously sized, and the bed was incredibly comfortable, ensuring a restful night's sleep. The bathroom and overall cleanliness of the room were spot on. The staff at the hotel were warm, welcoming, and incredibly friendly, with the team at the MKT restaurant standing out for their exceptional kindness. The food there was absolutely delicious! While we enjoyed everything about the Four Seasons, the only downside was the occasional homeless presence near Market Street, though this is beyond the hotel's control. Overall, a fantastic experience with top-notch service and comfort.

We booked our stay at the Four Seasons San Francisco through American Express Fine Hotels & Resorts, primarily for its location in the Financial District and the benefits included with FHR. Check-in was seamless—valet and front desk staff were friendly and professional. The room itself was fine, nothing extraordinary, but met expectations for a short city stay. After a pleasant dinner out, we returned to the hotel looking forward to a relaxing nightcap. We headed to the MKT Restaurant & Bar, hoping to enjoy a drink at the bar. Unfortunately, that experience took a sharp turn. Upon approaching the bar, I attempted to get the attention of the bartender, who clearly saw me but ignored me. Thinking it may have been unintentional, I moved to the other end of the bar. Shockingly, the same bartender walked right past me to serve a couple who had just arrived, deliberately bypassing me again. Frustrated and feeling completely disregarded, we decided to leave and head back to our room. I was so disappointed and unsettled by the experience that I couldn’t sleep. Around midnight, I called the front desk and asked to speak to the Food and Beverage Manager. She was extremely apologetic, expressed genuine concern, and offered to send cocktails to our room as a gesture of goodwill. We declined. She then offered a complimentary bottle of wine, which we also declined as we had just returned from Napa and already had a case in the room. A third offer of complimentary breakfast was unnecessary, as we already had a $70 breakfast credit through Amex FHR. We appreciated her effort, but chose to say goodnight and try to put the experience behind us. The next morning, before checking out, we decided to give the MKT Restaurant & Bar another try—this time for breakfast. The difference was immediate and striking. As soon as the hostess took our room number, her demeanor shifted and we were warmly welcomed and led to what she described as "the best table in the house" with a stunning view. Our server came over shortly after and proactively apologized for the previous night’s treatment, which we hadn’t even mentioned yet. During breakfast, I noticed my napkin was stained and quietly grabbed a clean one from a nearby table. A staff member quickly approached and said, “I’ll take care of that.” It was Johan, the Director of Food and Beverage. He personally apologized once again for the poor service at the bar and expressed sincere regret over our experience. He handled the situation with professionalism and empathy, which helped mend the negative impression left the night before. In the end, the team at MKT did make a concerted effort to recover from the service lapse, and we appreciated their acknowledgment and follow-through. However, the initial experience—especially being ignored so blatantly—left a lasting mark on what could have been an otherwise flawless stay.

Timothy the Concierge and all the People at the restaurant were very Kind, friendly and helpful. Wonderful experience