Rodeway Inn Middletown - Newport

The location, close to downtown.

The place is too expensive for what they offer. We walked in and we noticed a horrible smell probably from the old carpet they have is in the whole hallway. Not even sure if that carpet was clean. Our room was ok but the entire space was taken by a huge bed. The bathroom faucet was making a big sound when the hot water was running. Overall the money we paid was way too much for an Inn. The breakfast room was very small, able to host not more than 5 people at a time. The breakfast was a joke.

We got to check in early thanks to the kind gentleman working the front desk.

The room was small, dated, and most importantly, NOT anywhere near the images shown on the website. Completely false advertising. It was also not properly cleaned.

Nothing

I showed up and the door was locked. With a sign on it that said "No Vacancy. Call XYZ number for emergencies". I called the Inn and the "emergency number". Neither of which picked up. I came there after traveling 3 hours and working for 12. I was exhausted and just needed to sleep before my 3 hour drive home the next day. Instead I drove home after there was no where to sleep. Wasted $189 and was sleep deprived. Never again. I will be opening a case with Booking.com and with my American Express.

Conveniently located. Room seemed to be recently remodeled.

Tv didn’t work, halls had a stale smell, breakfast was so so. Shower hot/cold water flow was hard to gauge.

Nothing

The pillows had balls of cotton and were so worn out. They need to be replaced desperately. Room 218 is right next to the door that slams shut all night long. The road was very loud. The shower knob was broken. It was just an awful experience. My husband said it was the worst place we have ever stayed.

staff were inviting and friendly and very helpful

room did not get cleaned once in the 3 nights we stayed, the first two days all day we were out and about and left the sign in the door handle for it to be cleaned, it never was. the third day before leaving i talked to front desk, they told me they would be coming around later and to leave the sign out, so i did, long behold they didn’t come again. at this point i needed more towels so i went and got them from the front desk, while our room was filled with garbage and dirty linens. also should note that the staff did try coming in once but it was when we got back then they left after saying they would come back later, they never did. also side note, the breakfast room is the size of a closet, actually i’ve seen bigger closets and it was mediocre at best.