Rodos Palace Hotel

This is our 3rd stay at Rodos Palace. We have always stayed in a garden suite or a bungalow rather than the main hotel block. This year we stayed in a bungalow again. They are spacious and the grounds around the bungalows are well maintained. They are also very quiet. However, we have noticed that the bungalows have started to look 'tired' and could definitely benefit from a refurbishment. Although the main hotel pool is lovely, you cannot get a bed at the pool if you aren't up extremely early. This is despite a sign at the pool asking guests not to leave towels/belongings on beds prior to 10am and then returning to their rooms. The sign says belongings will be removed if this happens. Everyone ignores those signs and the hotel does not take any action. This is disappointing when you are looking for a sunbed and the vast majority are unoccupied at 10 with just a bottle of suncream or towel on them!

Great location

It was a complete disappointment, it did not fulfill any of our expectations, the people in the front desk were rude and have unclean rooms, they don’t clean the bathrooms, floors or change the bed sheets, all they bed sheets are always stained.

Old furniture but very good food nice view friendly staff , near the nicer beach in town I drive all over the iland the beach in front of the hotel is one of the best . Breakfast is very nice to

This is a lovely hotel but it could do with some maintenance. The staff were friendly, especially Dimitris. There were quite a few niggles in our room, like the AC could have been cooler, the shower kept over flooding, ants in the kitchen. The breakfast had variety but it was average. We had an amazing private pool in our block so felt relaxed. Overall, we didn’t allow these issues to get in the way. We had a wonderful break. The hotel really stepped up when the wildfires happened and provided food and shelter for all those affected. Hat off to them!

Definitely not a 5 star hotel. 3 at best.

Staff are so rude and unhelpful specially in the bars, drinks are so bad too and the bar attender at the teracce bar was so rude

Old facilities

Very young slightly rowdie crowd staying there. Wasn't what we expected. Nice renovated room,clean and modern. Food in buffet restaurant was ok. Very warm weather, had to find a place away from the main pool as different people had music blaring from their speakers. Very reasonable quick break for my birthday. Shame no sun beds on the beach. Nice staff. Very out of season so the area was very quiet, no other hotels open. Many restaurants /shops were closed. Outside pool was freezing and the indoor pool wasn't in use. Plenty of sun beds out of season, probably wouldn't want to be there in summer. Have stayed at much better five star hotels. Definitely get sea view and premium room which has been renovated.

Upon arrival, we were checked in, no issue, no mention of additional charges, only the tourist tax. We then realised drinks not included with meals so we had to pay extra. There was no mention of an additional £15 charge per night. Overall, we ended up paying an additional approx £60 on top of our reservation fee. Not warned when checked in. Hotel is clean and beautiful but a lot of resources were closed. At the bar, you are pressurised to order drinks if you want to enjoy entertainment. Rooms are decent, modern and clean. Our toilet door would not open once closed. So we had to open the door from outside. The bathroom door would not close leaving a gap which the floor very slippery. The lights would randomly switch off and on at night which was scary at the beginning. There is a generator that runs early in the morning which is very very disturbing. No aircons in rooms. Only heater that is set to 27 (centrally). I would rate this hotel 3 or 4. I wouldn’t return to the hotel again. Definitely not worth the price. I was fooled by the pictures and the 5 star, but I didn’t get a 5 star service. What upsets me the most is that there were not honest about additional fees and surprised us on check out whilst taxi was waiting outside to take us back to the airport. I didn’t even have an opportunity to ask for an explanation or a chance to speak to a manager/supervisor.