The Spencer Hotel by Castle

The view was nice.

The fact we paid over $250 for one night specifically because we were looking for somewhere we could swim and have a spa as the weather was good and we planned to swim and spa so paid extra to stay here. We wernt told until arrriving that both were closed and out of order but still paid the same price for the same room. Soooo dissapointed as there were other places we wanted to stay but they didnt have a pool and spa which is why we chose this place. Dissapointing we didnt gt offered any sort of discount, upgrade or refund. Why wouldnt people be told upon booking atleast. Very upsetting as it was our only chance to unwind in those facilities without our children in a long time.

Location

WIFI has poor, paying extra for parking.

Location. View

Bed could be updated. Pool and spa closed for maintenance

Location and convenience

Pool been out of action for months and no other decent facilities other than rooms themselves