Hilton Garden Inn Kennett Square

good

ALL OK

What a disappointment! Our first stay at a HGI was nice, refined, and comfortable, but our experience this week was like at a budget motel. The room had a nice mattress but no blanket on the bed or in the room--just a lumpy comforter in a polyester cover. Road noise awoke me at 5 a.m. and did not let up (rooms need insulated windows). There were dark hairs on the shower floor. The Zero bath products smelled nice. No shower cap available even at the front desk. There was an ice machine available on the floor, but the ice bucket lid didn't fit. Only a couple of paper cups in the room--no glassware. Convenient location for visiting Longwood Gardens, Kennett Square, and other Brandywine Valley sites.

Bring your AirPods or headphones, anything to block the noise from the car wash noise, next door! I won’t be returning to this establishment! The sound is deafening! And is goes until 8 pm only to start up again the next morning. You have been warned!

We stayed here 2 nights while visiting nearby Longwood Gardens. This facility seemed to be just about everything a Hilton hotel should be. The room was spacious and comfortable and everything was in pristine condition. The staff was friendly and engaging - even the bartender who was also serving as dinner host. I highly recommend this hotel - I think you won't be disappointed.

This upscale Hilton Garden Inn was attractive, spotless, and perfectly located, making for an enjoyable stay. However, we encountered one inconvenience that slightly impacted our experience: we waited half an hour for a luggage cart. The hotel mentioned they only had three carts available for 92 rooms. To enhance guest comfort, it would be beneficial for the hotel to increase the number of luggage carts. When folks are traveling, timing is important and I hope management will heed the advice.