SpringHill Suites by Marriott Charlotte / Concord Mills Speedway

It's a Hotel. Let's move on. :-)

All is well.

Clean, convenient

Breakfast started too late & air conditioning didn't work well. We couldn't use the bathroom sink because it got closed by our daughter, and there was no lever to open it so it just kept collecting water.

Location from the mall and various other stores and restaurants. Staff.

Room could have been a little cleaner (Stains on sofa).

Rooms were fine. Ice machine broken. Breakfast was a disappointment - no eggs. No microwave. Attendant sat in corner and looked at her phone. Staff dismissed my critique. This hotel has overstayed its Marriott listing

By far, staying at this hotel was one of my worst hotel experiences ever. We had 4 hotel rooms reserved for our team during a work trip. We all were checking in on diffferent days. I tried to confirm our check in days with front desk each night as I checkin in first and wanted to be sure the team checked in smoothly. The woman at front desk told me to come back next day to do that. She couldn't figure it out. I did confirm the rooms the next day, but upon 2 of my team members checking in...their reservations were incorrect at front desk - but they were correct on my Bonvoy app (odd). In addition, of the 4 rooms we had reserved, 2 of the people were sent to rooms that already had people in the rooms! We were yelled at by front desk for continuing to ask for confirmation of our reservations. We were told we could not get towels (the front desk woman actually told one of us "they are in the dryer, come back later"). We serioulsy felt as if we were being punked during our entire stay. We actually shorted our stay and midway through our trip found another hotel. We did not feel welcome here, nor did we feel safe. Every thing about our experience (multiple individuals) was absolutely terrible. We discussed multiple times how Marriott allows this type of service. We are still battling with the hotel to get refunded as we were charged all nights of our reservations. We absolutely agree to pay for the nights we were there, but don't think they should charge for nights we did not stay. Do everything you can NOT to stay at this location. Pay extra, drive further, whatever it takes. You will regret staying here.

Clean and convenient

They were short on towels

Location

Everything was good