Holiday Inn Express Newport North - Middletown by IHG

The bed and pillows, I think maybe the curtains bothering for a while, bad its ok.

Everything was awesome and completly enough.

Location, staff (except manager), cleanliness, comfort, was great. Easy check in, great dining room and breakfast, pillows were the best!

The manager was rude and lied to us when we asked to check out early, he said that he could not check us out early because we bnooked through booking.com, so he left the reservation open until the next day. He told us to call and work it out with them, and booking.com actually called the property, spoke to the manager to ask if he would approve us ch3ecking out a day early, and he said no. So we called him back to talk to him about this and he said that because we got a cheaper rate through booking.com he was not going to allow the check out. We absolutely loved everything else about this hotel except the way we were treated by him, specifically on our last day there when we had our initial conversation. All the other staff were very nice.

It was nice to have something ready to eat. Appreciated the hot food and coffee.

This hotel had good reviews so we decided to give it a try. Traveling with my wife and young daughter, stayed in a 1Br Suite with sofa bed. Unfortunately, we found this hotel’s condition to be a clear step below something like a Hampton Inn despite a similar price point. For instance, the room had gross stains all over the carpet, significant (and active) water damage/staining on the ceiling, and dirty overhead vents. Additionally, there were small details like a stained and uncomfortable sofa, very poor quality sofabed mattress that no one would want to sleep on, dingy bathroom grout, etc. I brought these concerns up to front desk on first day of my stay but was told there were no other similar rooms available during our stay. He said maintenance would stop by the next morning to observe the condition issues but no one ever came.

It's lovely.

Food

Very clean, comfortable beds, hot shower. Good choice of items for breakfast.

Na

Clean room

Cold. AC would not turn off