Residence Inn by Marriott Monroe

Front desk staff was EXCELLENT! Very welcoming and friendly. Room needed some major updates/repairs (or at least the room we had)

Breakfast was excellent also location was near stores and restaurants perfect

N/A

See Below please. Requesting a 100 percent refund.

See Below please. Requesting a 100 percent refund.

Check in process was pleasant, even though the room was not available, we did receive a well equipped other room option. Staff was pleasant, the room is comfortable, but we did bring the bathroom ceiling mold to the attention of staff.

Horrible experience. Amount issues were: 1st room was dirty upon arrival including hair in the sink. The rooms sliding closet door was loose, couch cushions had stab marks and smoke detector was ripped out of the ceiling. They were going to fix and clean things but did nothing after 12 hours so switched rooms next room was dirty including a chewed on bottle cap in the fold out bed and Bobby pin in Kleenex box, plastic that lines the carpet was misaligned and sharp. Property and both rooms were worn down. Had motel vibes. Front entry was nice, staff was friendly. Broken bottles in the parking lot, sketchy people playing basketball late at night in the dark some wearing ski masks. Secure door was propped open with a large rock and there was a hair in my eggs. It was too late to switch hotels but for my stay the following week I switched and I will never return to this location.

Nice place

The front desk clerk Jessica was a wonderful person with great spirit