Baymont by Wyndham Houston Brookhollow

Restroom won’t flush

Quiet

Baymont it's overall a 3.5 to me, it used to be better some months ago, the morning staff seems new and confused about everything, I'm a usual I like the quietness and location of the motel, however the building starting to need some work itself, the rooms I get lately struggle with wifi and bath had broken mirror and was stuck in shower head, nobody is perfect but do wish it was a bit more convenient when it comes to check in time and quality of the experience, will continue to come back to this location as long as it don't change much when it comes to check in check out and staff

I was informed that breakfast would not be served, although it is advertised. The toilet seat was broken. I informed the front desk and they offered a room on the 3rd floor. I accepted and then they tell me that the elevator is not working. I cancelled my stay and they informed me that the 3rd party would refund me. I called the 3rd party and they informed me that the hotel would refund me. The 3rd party tried to get a hold of them and they never answered the phone. I returned to the hotel and no one was available at the front desk.

The big beds

N/a

The property look unsafe and not well maintained. It also has pest (i.e., roaches, bugs, etc) in room, chipped paint, and various other substandard items.