Comfort Suites University Area Notre Dame - South Bend

I couldn’t even stay here it was so disgusting. Bed was worn out, paint peeling off the walls. I left and went to another hotel. Will be calling to request refund.

Air conditioning was bad. It was noisy, smelly and did not cool well. Parking was okay; no issues. Breakfast was not bad; if you came down for the last hour of breakfast they ran out of some items. The room and building conditions were bad. Everything was banged up, and poorly maintained and not well kept.

First, let me say that this hotel was cheaper than everything else in the area so I should not expect 4 or 5-star quality at the price I paid. Second, the staff was excellent. But…I won’t stay at this hotel again as it simply isn’t nice enough…outdated, door wouldn’t shut properly, toilet routinely stuck and husband fixed, towels subpar, paint chipped throughout hotel, pool. Red refurbishing, parking lot needs repaving, and I could go on and on. But that’s why the price was the cheapest. So if price is your #1 priority, then stay here with realistic expectations. I just thought I was getting a good deal at this price so booked it, not realizing there is a reason it’s cheaper than everywhere else. If every other more expensive place was sold out, I would stay here again…it’s acceptable, just not preferred.

The only positive comment I can make about this hotel is that the young lady who checked us in, (with long black curly hair) was very pleasant when we checked in. That said, this property is run down, and not well-maintained. Our room was damp, dark and dirty. We were there for three nights and the room was only “cleaned” once while we were there. The door to the room and hallway outside the room had black scuff marks in various places and it appeared as if someone had attempted to remove the peep hole from the door to our room. The hallway also smelled heavily of cigarette smoke. The elevator down button pointed to the side (not up or down) and was very slow. In addition, we told Lilly at the front desk after our first night that we booked an extra night in error and we were only staying three nights instead of four. Lilly told us she could do nothing since we booked the hotel through a third party - Expedia - and we must “call them.” Even if true, it was clear that she had no interest in assisting us and she made no attempt to contact her manager to discuss the matter. Moreover, Lilly refused to provide us with a receipt upon check out, and said that too had to be obtained through Expedia. In all the years that I’ve traveled for work and pleasure, I’ve never been denied a receipt upon request, and typically, with more than 24 hours notice of early check out, I have not been charged for the extra night. I am disappointed in the very poor service we received.

The price was cheaper than all the competition so there should be some understanding regarding the "quality" of this hotel. I would stay there again if there were no other more expensive hotels with availability. It's not so bad that you can't stay there. And the staff is very nice and professional...they can't help that they have an older, rundown hotel to manage. It just needs an investment to make it "average"...right now it's below average....but very cheap...so that's fair!

Close enough to Notre Dame University. Hotel staff very nice and more than accomodating!

Hallways & room doors could use a refresher

My sister got bed bug bites or spider bites while in bed during our first night there. Our second morning, the elevator broke and my family was stuck in the elevator for about 30 minutes. The fire department needed to be called to get us out of the elevator. Our Key Cards needed to be rekeyed several times because we would not get into our rooms. It was a terrible experience.

Easily the worst customer service I’ve ever encountered at a hotel. I booked a room for two nights on a Friday around noon. Just six hours later, I had a medical emergency and tried to cancel. The response? A flat “no.” Nearly $900 charged for a room I couldn’t even use. Apparently, this hotel believes “hospital bills + hotel bills = great customer care.” Spoiler: it doesn’t. Unreasonable, unprofessional, and unforgettable—but for all the wrong reasons.

We needed a pet friendly place for a stop on our way to northern MI. I’m sure this hotel was a grand lady in her early days. It is now worn and aging. From the peeling paint, very worn and dirty carpet, stained walls, moldy bathrooms etc it was not a pleasant experience. Add in the smell of weed and pet smells. The heating/air had one setting and seemingly one temperature. This place had pretty high reviews when we chose it. Very deceiving. The staff was friendly and the breakfast was actually quite good but the facilities are long ago in need of some major attention.