The Ritz-Carlton, Boston

Excellent stay, service was top notch, loved it

As a Titanium member, I was extremely disappointed with this hotel. The staff was very kind and friendly- especially the bartender and front door staff. While the room was clean, the hotel is dated. This is by far not at the level of the Ritz brand or the price you pay to stay at a Ritz. The one thing that was a very big "will never stay here again" is the controlling of the room temperature. While there's a thermostat, you clearly have no control over it. No matter the temperature you set it at, the temperature in the room stayed at a toasty, stale, 72 degrees. No air movement. For the price I pay to stay at a Ritz, if I want to make the room arctic I should have that control. If you're looking for Ritz, JW or even Marriott quality- stay somewhere else.

This property is Ritz at its best. From the beautiful lobby and well-appointed room, to the impeccable service from staff at every level - all of whom appear to be empowered to make your stay a great one, Ritz Boston does it right. The onsite restaurant was also top notch. As I looked over the menu, I felt a strong sense that if I went for the New England Clam Chowder, I would not be disappointed. THE best bowl of clam chowder I’ve had in my life!!

It feels like 3 star hotel here, found hairs in the bathroom, water in the shower is weak, sink clogged easily. Hotel layout feels very crowded and noisy. I’m very disappointed with the quality of this hotel, I’ve stayed at many other Ritz with really good experience, yet this one is the most disappointing one.

Everything was great!

Absolutely amazing property with attentive and genuinely friendly staff!

This was a great trip we had as a family with a 5 and 1 year old! Ms Deena in the club lounge was particularly helpful as was all the club lounge staff. Everything was taken care of. The only thing that drove me a bit crazy was there was old dried up contact lens on the floor of the bathroom despite me asking housekeeping to clean it a few times. Would highly recommend this property due to the location, friendliness of the staff and fantastic rooms

Beware. Unfortunately it’s a Ritz that doesn’t live up to the brand’s reputation. Broken thermostat in our room - stuck on freezing cold temperature with a fan on and off all night preventing a good night of sleep; stained pillowcases; holes in the worn out fitted sheets; the best was being told to open a window if we were cold. They offered to move us but it would be in two hours which would put the move at 11pm. Ha. For the price point of this hotel our room conditions were unacceptable.

Excellent stay, exceptional service, very close to Boston commons, Harbor, ChinaTown, Beacon Hill, etc. Rooms are roomy. Beds are comfortable, housekeeping staff very accommodating. The gym was excellent, top notch. Ate breakfast room service and at in house restaurant-great meals. Highly recommend.