The Ritz-Carlton, Boston

It’s close to the Boston common

We had a wonderful stay here at this hotel. I would highly recommend it. Especially the staff, they were very friendly annd accommodating.

Noisy room the ac plus outside

Great place always!

Great lobby, friendly and helpful staff.

Checked in here with my daughter after a disastrous stay at The Langham and sometimes making a move is the right move. This Ritz delivered - family friendly, pet friendly (there were so many dogs!) and service friendly - everyone from valet to front of house to concierge and housekeeping were friendly - knew my name and my dog's name. Room was standard but well appointed. Location by Boston Commons was perfect to everything. Great place to be on weekend with all activities in park going on. Access by elevator for $20 a day to an enormous Equinox was terrific and convenient. Bar and restaurant were solid though bar should rethink food menu items - were bit odd for bar. Only thing to note is when I extended my stay an extra day i had to book through Amex bc I booked w them initially, which was fine, but they called hotel to ask them to match existing rate since same room for the extra day (about $50 difference) and hotel told Amex "no" - my general advice is take care of loyal customers and don't nickel and dime them. Minor but always good reminder I think for hotel chains in hospitality. All in all saved my Boston experience this summer and my new "go to" hotel there.

This was the second Ritz Carlton we stayed at on this trip, and once again there were multiple service lapses. I'm wondering if the entire chain is losing it? First impressions were poor. We arrived at 3:45 pm (check-in time is 4), our room was not ready. They took my phone number and promised to call as soon as it was, which should be "less than an hour" (!). I asked that they put an extra dozen hangers in the room. We never got a call or text. We returned at 5 to be told we were already checked in and the room was available. They retrieved our bags from storage and handed them to us; nobody offered assistance with luggage other than pulling it out of the taxi trunk when we arrived. The requested hangers of course were not in the room. Nor was there a hot water kettle or cups. I tried twice to call Housekeeping, each time I got a “your call is very important to us” recording, and then it disconnected. Fed up, I started to go down to the desk, but ran into a staff member in the hall who asked if he could help me. He wrote my requests on his hand and promised to bring the items right away, which he did. The next day, I opened the refrigerator and found two partially-consumed beverages and a pint of blueberries left by a previous guest. I called the front desk, she apologized profusely and said she would have it removed immediately, and also inform the housekeeping manager. I said no rush, you can do it with turndown service. Well, they didn’t do it at all. The next morning, we tossed the garbage and I recounted our experiences thus far to the concierge. He also apologized profusely, took my name, and promised he would bring it to management’s attention. At breakfast, I ordered a chai latte. Took a sip, it was awful, tasted like when they make tea with coffee machine water. Our waiter said it should be made with clean water from a separate source, and he would remake a good one. Then he came back and said I was right, there was some problem and they had tried to “improvise.” I said just bring me a regular tea. Service overall was much slower than the previous day. And when we got the bill, we were charged $8 for the teabag and pot of hot water. Sigh. 🙄 I did get a call from a hotel manager that afternoon, apologizing for the service lapses and offering to comp our breakfast. The suite itself was very nice, spacious and comfortable. The location is great. It's a shame they can't execute better.

Everywhere we went, staff took the time to wish us well. Thank you Patrick Fender for your excellent follow up. A big shout out to: -Gabriella- Front desk -Joel- bartender -Peter, Deena, Nick, Tony - club -Anna Housekeeping We felt the value was excellent and are excited to return. Thank you George and Rachel

Location is really good, some of staff were friendly

WiFi is paid in 5 star hotel; the view from my “city view” room was on someone’s roof garden; bellman didn’t help me with my luggage ( during check in and check out); i followed instructions on my valet card to take my car, after 25 minutes of wait, i went to concierge who said me that this instructions isn’t working and i need to call him to pick up my car; i had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn’t cost this money