The Royal Sonesta San Juan

The location was perfect, gym was beautiful, and staff were nice

My girlfriend had a bedbug out break!

My daughter and I travel to PR from 5/23 to 5/27/20026 and stood at the Royal Sonesta, PR. (The 3rd stay) Upon my return I realized that I left a total of 500 dollars well hidden in my room. I contacted the resort and was connected with the Supervisor Irianni RR, she went to the room and recovered my money promising she will assure I get my money back. An email was sent to me by lost and found with options on how I would like to receive my package. On June 1, 2026, I received my money in full. I would like to make note that there are still good and honest people in the world. Irianni renew my faith in people, she went above and beyond and i am indebted to her. As far as the Resort as previously noted this is my 3rd stay, the people, the rooms and the overall resort is amazing. Easy to get to everything. No need for me to stay any where else when visiting PR. The Royal Sonesta has everything I need including honesty and people you can trust.

habitación y pisicna

Las instalaciones excelentes

La comida muy regular y muy cara. El precio por día muy costoso!

Naomy Oquendo is an outstanding employee at Karaya Restaurant. Her customer service is truly A+. She has a contagious energy, a friendly personality, and, most importantly, an excellent knowledge of the menu. Simply excellent—5 stars for her! And compliments to the chef as well; the food was absolutely delicious. Highly recommended!

Loved the room and the view

Shower door did not seal properly and water was draining into the bathroom

The highlight of our stay was the friendly, attentive service by the staff and locals. We loved Naomy O who took care of us throughout our visit. Great location, good food, excellent coffee, clean rooms. Beds were comfortable. Bathrooms in hotel rooms are a bit worn and could use a refresh but might be typical of a busy beach property in San Juan. Common areas and pool were clean. One surprise to us was that the pool bar closed at 6pm and main restaurant adjacent to the pool is only open for breakfast. Several restaurants close by and within walking distance but don’t miss Old San Juan! All in all, would recommend this property and San Juan, especially for a family vacation.

My family stayed here for 5 days during our school spring break and was super happy. We had 2 club level rooms. Highly recommend. My kids are 12, 10, and 8 and they were very entertained by the pool and beach. Staff was great!