Best Western Roanoke Inn & Suites

Location

The age of the building

Getting to the property was a problem as there is major construction in all directions, I’ll blame myself for that. We were in room 316. First thing I noticed was that the only icemaker was on the first floor, not a deal breaker. No stopper in the bathroom sink and I had to get a screwdriver from my car to tighten the toilet seat that was truly about to fall off. Also neither one of bed side lights worked, and I’ll blame house keeping for not caring. Pool looked dirty and breakfast was mediocre. Unfortunately we had to stay two more nights than expected but did not book here. Big difference from a best western plus.

Bed and pillows were horrible.

Great hotel - great price- construction makes it hard to get to. Room was clean and quiet, beds were comfortable. You have to go around a “Road Closed to Through Traffic” sign to get to it (and it has had construction making it difficult to get to for years) but it’s worth it.

Overall cleanliness of the facility was good and staff was friendly.

One way in, one way out to the property via single lane due to construction. Air conditioning not working properly causing the room to be humidified and warm on a summer day. This one crucial and critical Quality of Service oversight made the overall stay unpleasant and unlikely to return.

This hotel just went through a complete renovation. Originally booked one night and ended up staying another night. Staff was very pleasant and the hotel accommodations were perfect. The only negative comment I would have is they need to work on the quality of the scrambled eggs. They were dried out and had zero flavor. I mentioned it to the desk clerk. He apologized and said that he would talk to management and I should definitely put it in the comments. If you need to stay in the Roanoke, Trophy Club area and are looking for a clean, good priced hotel, I recommend staying there. We will definitely be back.