Best Western Roanoke Inn & Suites

Hotel website states they have a hot tub which is why we booked the hotel. There is no hot tub at the hotel.

Location

Musty room, mediocre breakfast

Would like to thank the manager/owner for allowing us to check in an hour early. We were traveling from FL attending my husband’s parents funeral . They were accommodating and we are grateful and thankful for their assistance. Great hotel and staff .

Beds were nice

It was a wonderful out of the way place for us to stay!! Close to Texas Motor Speedway

Positives:clean room throughout, everything works including the A/C (thank god), hot water in the shower and sink, warm food ready for breakfast, and conveniently close to the highway. Negatives: bed frame squeaking every time I lay down, card reader on the door occasionally not cooperating with my room key (at one point, the reader just locked me out of my room and had to ask the desk clerk for help, took several times just to clarify the situation but at the end of the day, it was fixed), only one luggage cart available, not enough lightning (none by the door), water pressure in the shower could be turned up a bit, and the front desk clerks are not the greatest to understand meaning they’re from India. Absolutely nothing wrong with that, no offense to them at all but they are hard to understand either in person or over the phone. The worst part is that they wanted my money before I arrived. I pacificily selected to PAY AT PROPERTY, but they called me and pretty much demanded me to pay for the room, even though I was about a hour away from the hotel. So with no choice, I was forced to pay, thank god my room wasn’t taken away. Customer service could be improved. Overall, the hotel wasn’t great but also wasn’t bad.

Hotel was convenient to where our granddaughters dance competition was held. It was located off the highway and quiet. Wifi and breakfast was good.

Road closurer/repair made it difficult to get to the hotel. It's an older hotel that has been updated, but there is still a lot of work needed. A little pricey for what you get. We needed a place to stay close to attend an event and BW was only one with rooms available under $400.00 a night.