Hawthorn Extended Stay by Wyndham DFW Airport North

The absolute worst hotel ive ever stayed in. Service was terrible. After waiting 10 min for someone to show up so I could check in, they acted as if i was an inconvenience. Didnt check my ID to make sure i was the one that booked the room. Shoved a card at me and walked away. The room was filthy and unkempt. Folded washcloths in the bathroom had brown crusty streaks. The tub was molded with dirty soap trays. I pulled the covers back on the bed and the sheets were covered with hair, had burn spots and were dirty.

Entire experience was horrible, unclean, dirty carpet, water and mold stains everywhere, terrible smell, linen had stains and embedded hair, roaches, and rude staff

Staying at this hotel was a nightmare, we had two rooms for my spouse, my two sons and myself. The man at the front desk of this hotel was rude (ANTHONY) from the time of arrival at the hotel throughout check in. We asked him about our room that did not include any linen for the pull-out sofa and he stated that because we arrived late that he was all out of linen. I then asked him how could the linen be out if the hotel has all of these rooms that offer these amenities... Just me asking that question made him feel the need to get upset and tell me that if you want pillows for the sofa take the ones off the lobby couch.... To make matter worse he then told me that if we got there we would not be faced with such matters... I eventually walked away to explain to my family what was stated , upon coming back he stated that we had too many people I then told him to look at my stay again as we do not have 6 ppl only 4 in my visit. In less than 24 hours all of our rooms keys no longer worked and had to get them unlocked at the front desk...This was the worst I have every experienced with a hotel stay , the rooms upon entering was very nasty, one of the towels in the bathroom had something smudged on the large towels that was folded up, I again asked for more towels and was told the same thing. Almost an hour after check in he called the room and stated to come and get additional linen for the beds... DONT STAY HERE!!!!!!

This place literally had mold in our rooms. They tried to place us in a room that smelled like it and we actually got quite sick. When we were talking to the man at the front desk, he had his feet up and was texting on his phone and kept acting as if we were an inconvenience. We’re waiting on Monday to talk to the manager.

Horrible strong chemical scent in room that wouldnt go away. Walls were disgusting.

I absolutely enjoyed my stay. It was comfortable, clean, no bugs, good area, no traffic, private, efficiency and it has a small exercise room which I really enjoyed.

The vents in the bathroom were broken open for whatever reason.

all ads and info said Breakfast included- NO breakfast only luke warm coffee

It is an extended stay hotel under construction and noisy. There are signs apologizing but they need to let Travelocity know about the construction!! They say breakfast and shuttle on the ad but only coffee. I called in advance to reserve the shuttle like they asked but the lady said no need to reserve just call to get picked up. I told her the time of arrival. When I called they said no shuttle and the man hung up on me twice. At that time I had to call an Uber. I asked the man about any restaurants around and was told NO but there was. It sounded like I woke the man up and was in a bad mood, when I called for the shuttle. Don’t go there, until they finish the repairs. Also the water was shut off without no warning!!

Asked the female staff questions. She didn’t answer only gave us one key card for two people.. The floor was soaking wet because their conditioner was leaking.. the elevator farthest away from the desk smelled like cigarettes. The room was clean. The bed was comfy.. got a good parking spot. The AC worked good other than it leaked.

Stayed here for one night after my flight was cancelled. Wish I had slept at the airport. Desk clerk at check in was such a jerk. One of the rudest men I have ever encountered. Bathroom was stained, dirty and gross. Couldn't force myself to use the shower. Felt unsafe all night and couldn't sleep. No stars.