TownePlace Suites by Marriott Lake Jackson Clute

It was like living in a 1 bedroom apartment.

Great hotel with good services will stay again when i visut again

Nice room

Sewer smell in bathroom

Easy checkin, staff was friendly. first room was damp and smelled. Second room was as super comfy and nice King suite. Staff fixed issue quickly and got a great nights sleep!! Nice place if stopping or here for a few nights. Lil older but felt safe and slept well

At 3PM on 10/20/23 I arrived for check-in. The desk attendent said the room was not cleaned yet and could not give me an ETA as to when the room would be ready. I inquired if there were any other rooms ready? She said all lesser rooms were booked and no other rooms had been cleaned yet. She further informed me 'her cleaning staff' had not been able to complete cleaning by 3pm and she would not be able to give an estimate when they would be finished. I then had to cancel my reservation and I went to another hotel close by an secured a room. I was not confrontational or upset with her, but her attitude was not accomodating at all. Very Poor Front Desk Customer Service. Not professional at all.

It is not quiet. You can hear upstairs neighbors walking and talking. This is especially irritating at 2:00 am.

We enjoyed our stay.

They gave us a room they were not supposed to be renting. The a/c did not work and made horrible clunking sounds when it was on. The bed was concave and lumpy. There was supposed to be - hit breakfast, but we’re out of sausage, scrambled eggs, orange juice and breads every day. There was only apples and no bananas or oranges in their designated baskets. We stayed 4 nights. Only “hot” was waffles. We asked to stay a few hours longer because of this. They agreed, then backed out of it. And the general manager was terribly rude to us and said “you think this is rude? I can show you rude! This is NOT me being rude. But I will get that way” And we were not being argumentative in the least. Terrible service. Wouldn’t let us change rooms til the last night and it was a much cheaper room

Service was great. Jori at the front desk was super helpful. How original room the TV was not working, she immediately moved us and was very apologetic. The rest of our stay was quiet and the room was very clean. Will stay again.