TownePlace Suites by Marriott Lake Jackson Clute

Jori had the best customer service!

The carpet needs to be cleaned throughout the first floor. There was hair left in one of the showers from the previous guest but Jori immediately sent housekeeping to clean the bathroom again.

only problem the light had a shortage in the restroom they offered to switch but we was already comfortable

Overall service was great and the staff were friendly. Check-in was easy and amenities were well explained. What I said, the property itself is in dire need of a makeover. Paint all the doors and door frames are looking rough and chipped off. Our room door was coming off the hinge and was hard to close. Pull out couch bed had a broken spring, causing couch cushions to sag when sat on. Bottom drawer in kitchenette was off track and was in need of repair.

Todo bien..solo mi hijo durmio en el sofacama...y estaba todo lleno de pelos de perro !

We stayed a week. Rooms were clean. Breakfast had plenty of options. The night lady (3rd shift) Bea was the most pleasant and helpful woman. She is a great asset to your place.

Room was great, had everything we needed and clean. Everything was as we had hoped and more!

It’s always something when we stay here. We have found bra straps, vapes, trash in the rooms. Police showed up once for a disturbance. Fire alarms were constantly going off in our room and we had to move rooms.

Everything was great the staff was great breakfast was great cleanness was greaf

I made reservation online. Making this choice by looking at pictures of the room. We picked the one bedroom suite. We received a small hotel room. There was just the bed and kitchen area, of coarse restroom. See picture of what you should get and them what you be getting. Spoke to hotel, they stated this was the new room. That room in add at hotel.com was wrong.

My stay at this property is always great! The only issue I have that I didn’t like is with one of the hotel clerks. I am a member with Marriott. And the clerk (Joy) gave me issues about let checkout that another clerk had already approved. She’s the only one that gives me any problems. Everyone else is great