Cambridge Belfry Hotel & Spa

To be fair, they did their best. First of all the £50 per room per night as a security deposit is ridiculous. This is potentially a tactic to upsell the rest of their services. Obviously they can use their insurance if something break in the room but for me it's just unacceptable. Due to this check in and check out was quite lengthy and we had to wait the rest of the guests to understand why they are being charged more money. Note, this isn't a cheap spa hotel. Secondly, the spa treatment per se isn't bad but the booking system is quite confusing. On top of that, they didn't have a specialist for their facial treatment equipment and we had to wake up at 9am on a Sunday for nothing. If you don't have a specialist is fine, but please let us know beforehand ... is that simple. Thirdly for dinner, they took a lot of time to take the order. Maybe they were busier than usual. However, it wasn't ideal. We don't think that we'll return. Hopefully, they'll iron out those oddities.

Thoroughly enjoyed our stay at the Belfry. Third time we have stayed. Took our daughter for her birthday and booked a hotel room with her that accommodate which it did. Enjoyed a light evening meal on our first night and the spa and swimming pool was lovely.

Location was quiet and easy to find, we had an upgrade which we very much appreciated as we use the breakaway club and are frequent QHotel visitors. The spa was very clean and the pool a good size, the only negative the changing rooms were very small and outdated with only 1 private changing room, the whole of the area was very wet floors, walls and bench were soaking. the restaurant was very enjoyable and the staff very welcoming and pleasant.

Nathan did a fantastic job of keeping everyone well looked after despite it being very busy and he was working the bar on his own. He took time to ask how I was and was very attentive to all the customers he was serving. He took it all in his stride, with a smile and without a hint of stress. He’s a natural with outstanding people skills. He’s a great asset to your team. And he made me a cracking cappuccino!

The main let down of this place is the service and the people who work here. The hotel itself is a nice basic spa hotel with decent amenities for a nights stay. However the service is incredibly slow, at reception, at the bar, in the spa, just a lot of young people unable to react to customers’ needs. The spa was overcrowded and we ended up abandoning our drinks at the bar because it took 25 minutes to be served. One girl in particular was miserable.

Booked for 1 night Bed&Breakfast as attending evening function in hotel, room clean and adequately furnished both shower cubicle and bath in en-suite and comfortable bed. Function room was good , hotel put on great buffet and staff very helpful. Well worth considering if looking for somewhere to stay in the area

Christmas party night , the food was not what I thought for the money paid , very small portion and my Auntie ask for more bread roll and was told there was no more , Had a bottle of wine and was taken by Member of staff when some was still left , my friend complained and got two glasses of wine given , the staff was too quick to take drinks that was in front us is half full still . The room was lovely and clean . The spa was lovely and had problem with my locker but staff on front reception did sort this quickly for me . Overall my experience was nice , and room was great but for the Christmas disco was disappointing.

I booked this hotel for a birthday treat for my mum. All in all a nice stay, but it could have been so much nicer with a few tweaks. Positives: Room nice size, clean and good amenities Bar - Friendly service, nice lounge and good food. Restaurant - nice food and friendly service. Spa comfy beds not enough tho Improvements Spa - we was looking forward to this, however felt a little let down. On arrival to Spa a very poor reception from staff, no information provided, just threw 2 towels at us. Changing rooms, cold and quite dirty, so much water on floor. Only 1 changing cubicle not ideal. When people left spa, no tidy up following them leaving. My mum who was 78 was chilly and i asked if we could have a gown, advised No as we wasnt having a treatment. I think if you are calling this a Spa then every guest should be offered a gown. Steam room wasnt working most of the day, and pool was chilly. All in all this was more of a gym layout rather than a spa. Definately NOT luxury. Issues: Charged twice for drinks, which reception could not refund, so waiting for Finance to refund. Poor Spa Welcome Tips: Take flip-flops if using spa

Lovely experience, spacious rooms, lots of parking available, balanced breakfast and the spa services are amazing. Would recommend!

Not a family-friendly hotel. We stayed due to its proximity to the crematorium after my mum’s funeral and chose it because it advertised a swimming pool. However, we were told the children couldn’t swim, and access to the pool was unclear and difficult. Eventually, they were allowed one hour the following morning. We booked two suites (not interconnecting), which was manageable. My wife and children ate at the hotel but had real difficulty booking a table, with confusing and unhelpful communication. We were given 15% off food bill as a gesture of good will. Not a disaster, but disappointing. If travelling with children, I’d recommend sticking to larger chain hotels that are better set up for families.