Best Western Kilmarnock Hotel

Not the newest place but not old. It accomplished tge job

Pillows are awful. Room nice size. Hotel smelled like a smoking hotel. I asked at desk if it was non smoking and she said yes. Carpets need shampooing and air fresheners needed. Parking lot was filthy full of cigarette butts. Lots of contractor type people stay there evidently because parking would be full at night, but at 6:30 am you could hear them all outside going to work. Pic on internet website looks much nicer because it is a night time shot. We will not be back there. Best Western is one of our goto’s but not this one.

Bathroom lights went out during night Told hotel staff was not even offered an apology nor credit Hotel was short staffed Overheard management telling staff they had to come in the next day regardless if they were sick

We had 4 rooms which were all bad!! One room was not clean The other room, the HVAC was leaking The other room had no AC The last room needed a new battery in the smoke detector which did not get fixed once we asked for it to be fixed

Super nice staff

They tried to put us in 2 rooms that had people already in there. They didn’t offer any alternatives.

The staff was very friendly and accommodating. Kudos to the lady at the front desk. With that said, it was horrible. We will NEVER stay here again! The pool was not accessible, We reserved two rooms, one of the rooms had BLACK MOLD in the vent. This will be reported to the health department. This is unsafe and needs to be removed IMMEDIATELY ! The young lady was attentive and moved us to another room. The toilet seat in that room was CRACKED! The other rooms air vent stopped working around midnight. The refrigerator was not working. HORRIBLE EXPERIENCE ! The price of both rooms are over inflated and the property is run down. AWFUL!

The pillows are the size of a couch pillow the cases were folded over. The fire alarm woke us up at 3:45 am most likely from bad wiring the fire dept has been here 45 times in 18 mos. That info was from the firemen that showed up. The man at the desk left over the situation and we had to wait for new staff to arrive before we could go back to bed. This place is old and creaky. Not a good stay at all.

Clean property. Nice rooms. Had everything I needed for a quick trip. Solo trip. My room was nice and quiet. Away from the lobby as requested. Location was convenient to food and activities. Safe. LOVED the front desk man, Patrick. He was super helpful, professional and friendly!!

It's a basic hotel, but for a small town, it was fine.