Best Western Kilmarnock Hotel

I never give reviews but the girl who chcked us in last night at 10:40 Pm was so sweet. Pleasant.and kind with my two small. Sleepy children. I was in a rush and dont remenber her name but she really left an impression on me and my children. I also loved having a pizza hut classic nearby. We do not have any in PA.

I was thankful the hotel assigned me a room that was peaceful and quiet.

Good staff

When I arrived there was only one person handling everything. He was the person at the front desk and he was also the person cleaning all the rooms. This is unacceptable! Despite this, he was polite.

Hotel was very understaffed, but that was ok. The 3 rooms around where we stayed were extremely loud. I asked them to try to keep it quiet(at 11pm) and they ignored this. I talked to a staff member and she said she could do nothing, I asked for another room and she said there wasn't one without even looking(she was on the phone with a friend). We had to leave the hotel at 11pm and find another hotel. Terrible stay and I feel I deserve a refund.

Pubic hair in the bathtub, Pubic hair on the sheets, black mold in the ac, refrigerator doesn't cool, microwave caught on fire - literally, room 220 outside second floor smells of smoke, pool is out of order, downstairs smell's strongly like weed, roach's in AC, roach's all around the ice machine, breakfast not very pleasant, came back from a funeral to an overflowing toilet and a very large bug crawling across the wall. Staff is extremely nice told us not to flush toilet paper down the toilet •e. DO NOT STAY HERE!!!

Good breakfast! Good coffee! TV remote in room was broken.

The breakfast is free. The room was not clean, the sink and bath lots of all kind of hair ! Had to clean it before using it. No soap in the room don’t forget to bring one. There is a microwave in the room and a fridge who did not work ,the filter was not clean. Lots of people come here because going to a wedding nearby.

Every time we walked passed the front desk they were talking about racist this and that. An employee or someone that seemed to work there had his beer sitting on the check in counter and was like I’m off the clock. Doors were being opened and shut until like 3 am. You could hear everything everywhere

This was the worst hotel I’ve stayed in in the past 20 years and I traveled a lot. Booked the hotel weeks beforehand via Expedia.com where the cost was identified as 146.55 per night (including tax) for 2 rooms. When I arrived 1 of the rooms we were given was occupied, and this happened twice. Third time is a charm the room was unoccupied clean and acceptable. The 2nd room had a caterpillar on the bed, and when we pulled back the sheets it had no fitted sheet. When we went to make up the bed we found a spyder crawling, and in capturing the spyder we found 4 bed bugs (verified via google). When we asked to replace the room, they only had one that the AC wasn’t working in; but after a very long day we took it at a discounted rate. Back to the original rate quoted on Expedia$146.55; well at checkout the rate I paid was $169.00 for the room $8.96 state tax $13.52 county tax a total of 191.48; $44.93 over the Expedia charge. The hotel looked worn, the carpets in the hallways looked dirty, one of the rooms didn’t have the amenities you’d expect from a hotel costing $200.00 per night. Never again will I stay in the Best Western in Kilmarnock Virgina. Note the Chesapeake Doughnut Company was amazing, Grear Food & Great Service (we will drive out of our way to go back).