TownePlace Suites by Marriott -Minneapolis West/StLouis Park

The property has a pool, it's listed in the amenities. When we were there in September it was not open. The manager was very rude about this and wouldn't refund anything or make any accommodations. DO NOT book at this hotel. The rooms were dirty, smelled wet, breakfast is terrible (cereal/fruit/cold eggs), the bathtub did not drain... the list goes on. I called the manager about a couple different things but she did not care. I also am reporting this property to Marriott - this is not Marriott standards.

Bed was hard. Room was beyond hot even after I set the AC low. Morning front desk lady was short with me and seemed pissed off. I would expect a smile or a good morning. Looked like she hated her job

Pleasant environment and safe

Great staff and breakfast. Everything was in good shape. Staff was super nice. The breakfast was delicious with a wide variety of choices.

Stay here frequently. Staff is great(Andy was friendly and helpful), breakfast is an awesome bonus. Kid friendly.

The only issue that we had during our stay was with the performance of the desk clerk on duty when we checked in. As a person who has over 15 years experience as a desk clerk I found her ability to pass on necessary information was lacking. When Natalie asked if we would like housekeeping service we stated that yes we would. However, she never let us know that housekeeping was only done every two days. The first day was used up all the towels and when we returned that night to our room the room was not serviced and we had no towels to use. We went to the front desk and Natalie and the desk clerk was was replacing her at the end of her shift were extremely reluctant to give us towels to replace the wet ones. In the end we had to come back down to the front desk to get towels as they would not take them to our room. If there is a hotel policy that the front desk clerk could not leave the desk unoccupied I understand that. However they could have asked us to come and get the towels. Anyway, aside from that it was a very pleasant stay.

The carpet in the room felt wet and sticky. The air conditioning vent in one of the bedrooms forced cold cool air directly into your face while trying to sleep. Separate bedrooms were nice and it was very quiet.

Thin walls...the guest on the floor directly above us was walking around non-stop at 5 am. Could not get back to sleep. Otherwise, fine accommodations.

Would not recommend at all. I feel bad writing this as the front desk ladies were so nice but the room was terrible. There was no other rooms available so we could not switch rooms. We have stayed here in the past and it was fine, but this time the carpet was all wet, the shower faucet was vibrating because it was detaching from the wall, the floor was moldy and the bathroom doors did not close. Beds were comfy though.

Very clean and staff was so friendly and attentive