Lopesan Costa Meloneras Resort & Spa

Pools are lovely and the surrounding gardens. Well situated in the resort. Clean and well maintained. Service is poor - found many of the staff borderline rude and unhelpful - lots of eye rolling! Rooms are bland/corporate. No sunbeds available around the pool - they do nothing to prevent people reserving beds from early morning. Breakfast was OK, dinner we skipped after trying twice. Queues in the restaurant were unruly at times! All in all, far from a 5 star experience for me.

The hotel itself is beautiful. A very welcoming reception which incidentally smelt lovely. A welcome drink was provided and the cases were put in our room and we weren't obliged to tip like in the US. The pool is breathtakingly beautiful and is the largest I have ever been in. Plenty big enough for the guests with an additional lagoon pool. The staff were really helpful when I had a problem with my outgoing shuttle. My only criticism would be the layout of the buffet - very congested and the food was OK but nothing outstanding.

Loved the hotel and staff really helpful. Unfortunately we had to move room to noise however staff were brilliant at resolving all issues. Would give 5/5 however noise for us was a problem and I also couldn’t find out a lot of information about neighbouring things to do so felt confined to the hotel! It was beautiful though and the team were fantastic xxx

Amazing place to relax and enjoy.

Hotel is fantastic, facilities especially the OM Spa were superb and the swimming pools are huge and well presented. Only downside is the food in the buffet restaurant is a bit too salty.

Firstly I would like to make it clear the hotel is beautiful. Swimming pools are all amazing and clean. However unfortunately that is the only positive points for this hotel. I stayed with my partner and 8 month old baby. The staff are like robots. We arrived to check in and was handed a leaflet and that was all, we had to figure out everything ourselves. The bed was awful. Phone in the room was not working so the only way to contact the receptionist was by making the 8 minute walk. The food was average. Customer service is about a 5/10. The hotel is not very kid friendly. I would not stay here again due to the terrible staff and service we received. They definitely need to focus more on customer satisfaction. On the check out they did not even ask how we found the hotel. Simply said you’re all set to go thank you.

Excellent stay in an incredible hotel with very attentive staff!

Lived up to allexpections Place is amazingly incredible we’ll be back We’ll Thank you lopasan We’ll

Hotel is located in lovely part of Gran Canaria, with nice sandy beach a very short walk away. Good variety of restaurants around, generally of good standard- some very good. Hotel entertainment is on every evening- but stops at 11pm- could have done with this being extended.