Residence Inn by Marriott Spokane East Valley

The hotel is under renovation but it was a very pleasant experience

Absolutely horrible experience at Residence Inn by Marriott Spokane. Booked a 2-bed/2-bath suite same day on June 29. Drove over 7 hours to arrive at 10:30 p.m., only to be told the hotel was overbooked and our room wasn’t available. We were given the option to take a studio (1 bed + couch) or call other hotels ourselves to see if they had availability at 10:30 p.m. No one ever called us to let us know the issue—they claimed they “sent an email,” which we couldn’t check while driving. They also falsely claimed there was no phone number on file… yet somehow managed to call me the next day. We took the downgraded room out of sheer exhaustion. I asked for a concession on the price since this was their mistake, not ours—none was offered. I was told we had a 4 p.m. late checkout (Titanium Elite benefit), only to get a call the next day stating that our items were still in the room and that we were suppose to check out because “there was no record” of the late checkout. She stated they were fully booked and needed the room. Our plans were disrupted and we had to head back to the hotel mid-day. Both issues were blamed on the fact we made a same-day reservation—which is absurd. The Marriott system accepted the reservation, took my credit card and confirmed it with a confirmation email. If the hotel was overbooked, we should have been notified before arrival and NOT by email. This was one of the worst hotel experiences I’ve ever had—completely disorganized and indifferent customer service. I’ll think twice before booking another Residence Inn again. This is not what I expected from a Marriott property.

My family and I stayed in town for a week to visit family and decided to stay at the Residence Inn. The property was nice and staff was accommodating. I wish housekeeping would’ve cleaned more often, in the week stay we had they only came by once. The hotel is also currently under renovation and you can hear constructions noise late into the night. The fire alarms kept going off due to high chlorine smell/levels and not enough ventilation in the pool area causing and nuisance in our day. The room furnitures are really outdated with rips and pieces hanging out. Both mattresses were sunken in the middle causing us to wake up with back aches. Other than that

Outdated, Dirty, coffee was terrible, gym was just an oversized closet. Currently under renovation, would not stay there until its complete. Not enough staff on duty to cover each other for their breaks. Furniture in rooms was worn and torn. Room smelled like rotten pickle juice. Do not stay in room 125 until it has been renovated.

I have to agree with many of the recent reviews, this place is not up to Marriott standards. We paid over $260 for one night and expected much more, although they are clearly in the midst of a remodel so maybe in the next year there will be some upgrades/improvements. When we walked in thru an odd entrance, I thought it smelled of cigarettes, but my husband thought it was a food smell. There was a dish I thought had candy but instead had dog biscuits right inside the door--they do allow pets. We somehow got a room on the first floor, which is odd for us, and it faced an outside sitting area. We had requested an upper floor room with extra towels but received neither. At least it was a quick walk to the pool, which was pretty much out of towels, and they were never refilled during our stay so luckily we did each get one. The room had a lot of issues. It was supposed to be a king size bed, but it was barely a queen. We had a sofa bed and a chair and small table and chairs and the full-size kitchen area that was stocked with plates etc. which was nice. But the room had dents and patches everywhere in the walls. The A/C was LOUD. The furniture was all ripped. We got a room with a walk-in shower, and it didn't drain well so you couldn't go into the bathroom without shoes as your feet would get wet. Those extra towels we asked for but didn't get would have come in handy to make a dam on the bathroom floor. The breakfast was ok. I did find gluten free cheerios and a hard-boiled egg and they had almond milk. My kiddo got a waffle, and my husband said the sausage patty and omelet were fine. There was a staff member that was doing her best to keep everything filled. Overall, we normally only stay at Marriott as an upgrade from Hilton or BW and this was not an upgrade by any means for the price. If the remodel is done well, then check it would but I cannot recommend right now.

We had a nice stay. The hotel was going through renovation, which was good as it was showing its age. Overall it was a very nice stay, good breakfast, and the staff were great.

The property is nice staff very friendly but they need to keep up the cleaning in the pool house and the bathrooms at the pool house. Also breakfast is very limited they need to improve

Excellent

The stay was great. The only complaint was the tv sucked. Between the remote and the TV there was 30 seconds delay I could not hook up my HDMI cord to my iPad through the tv. kept having problems… Not sure if it was the TV or the remote but just trying to watch TV was very stressful.

ok