Residence Inn by Marriott Spokane East Valley

I have been a Marriott Rewards member for well over 10 years, and I have to say that this hotel is, if not the most run-down Marriott property I have visited, certainly within the top three. As shown in my photographs, the sofa was completely unusable. It’s clear that ownership and management have chosen not to replace this significantly damaged piece of furniture. Due to the exposed wood and cushioning, we were unable to sit comfortably on it. Secondly, the smoke detector in the bedroom was left dangling above the bed. Although I believed it to be safe, my wife was concerned that there might be a hidden camera inside. I find it hard to believe that the cleaning staff missed this issue when preparing the room after the previous guest. Third, early on in our stay, the toilet continued to run. This forced me to remove the tank lid and adjust the chain so the flapper would seal and stop the water from running. Finally, the grout on the bathroom floor tiles appeared as if it had never been cleaned or resealed for an extended period. The grout was extremely dirty, requiring us to walk on towels after showering to avoid stepping on it. Marriott, I hope you read my review, along with the numerous previous reviews for this property. This location is neither maintained safely nor kept clean, and I believe it does not meet the standards to be considered a Marriott property.

All of it was great breakfast was exceptional...

The location was perfect where I was going. I didn't eat breakfast there, so can't comment.

I was charged twice for the room. Booking.com processed my payment on Oct. 1st. When I checked in they couldn't find where I paid, so I had to pay again. I need to get reimbursed for the extra payment I made for the reservation. It went through my checking account on Oct. 2nd. Please let me know how I can get reimbursed for the overpayment. Your cooperation is appreciated.

Staff was great

Good place

Staff were exceedingly friendly and helpful. Made the experience a joy

Location & Customer Service

N/A

Staff was very helpful

AC was not working well in room

Excellent, courteous service. Very good breakfast. Now the constructive criticism: This hotel is close to I-90 and I heard traffic at night even with ear plugs in and the fan going. I requested a room on back side, facing a trail and river. This was granted first night. I requested a back side room again on third night and one was not available. No fresh fruit of any kind on first night. There were fresh bananas on third night. Problem with sink and shower drains on night 3. Manager said the hotel was shceduled for a full renovation early next year.