Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

Close to Meow Wolf

Ceiling was leaking in the bathroom causing bubbles in the paint

The room itself was very clean front desk personal were super friendly

Breakfast didnt have anything appetizing our bed had a large dip in the middle we could not hook up our firestick to the TV

Nothing it was so dirty

Dirty!!

The location was the only good part, however there was construction literally right outside our window so it got loud really early which was a huge problem for my family. There were 6 of us total we were there for 10 nights. The 1st room we were in was really hot even with the thermostat down to 67 which is the lowest you can take it. That alone was a bummer as we’re hot natured ppl. Issues number 2 the fridge was AWFUL it even made my milk sour the fridges aren’t cold and my diabetes medicine has to stay cold in the fridge. The fridge was literally room temperature and the freezer was going out. Because I am a diabetic and had medication in the fridge they moved us rooms. So we had to pack up and move. However the freezer was better the fridge was still not cold I had to place ice packs on top of my medication. It stated that this hotel was recently renovated I’m not sure where exactly because the 2nd room they placed us in had black marks on the ceiling around the sprinkler the room smelled awful I guess one of the pilot lights was out in the fire place making it smell the carpets throughout the hallway are very outdated torn in a lot of areas and just nasty. The laundry room you can’t breathe in there both washers don’t work at the same time, also beware of other guest taking your belongings out of the washer and just placing them on top of the non working machine to wash their stuff no matter if your done or not. As that happened to me I walk in and another guest removed my underwear and my kids underwear and place them on too of the non working machine for God and everyone to see or just take it down whatever they please with them. When i addressed the situation with management they told me they can’t really say anything to the guest because of “surveys” so surveys are more important than the guest.

Nothing everything was misleading, it’s completely outdated with significant problems throughout the whole property.

Hot shower good ac

As soon as I checked in, I was told there was a $14 fee to park my car that’s bull. No place on the website did it say that. I wouldn’t have stayed there. There was ample parking plenty of hotels in the exact same parking lot that no one paid for! The girl at the counter looked at me like I was crazy as she yawned in my face.

Customer service

Small rooms

The grapevine area.

Our toilet overflowed in one bathroom, and the other toilet acted as if it wanted to overflow. Spoke to another guest on the elevator and he said his toilet tried to do the same thing. They didn't allow us to switch rooms when I called. Maintenance came and plunged it THE NEXT DAY. And housekeeping didn't come mop the floor that had toilet water and pee all over. So, I cleaned it the best I could just so my kids would be able to use the restroom. The shower floors looks cringe. So, we had to put a towel in the shower, in order to feel somewhat comfortable. I've been staying at this hotel for over 4 years, when we visit Texas. That was our last time staying. They need to do some upgrades, and get some new staff, for sure.