Quality Inn & Suites Arnold - St Louis

Old, not updated. Stained comforter and pillow. Not as picture shown.

We had a bad experience. The facility was dirty, and the original non-smoking room they placed us in was full of cigarette smoke; which then, resulted in them placing us in another room that was only a slight bit better. The pool was cold but it is January! The man at the front, Roger, was rude and refused to give a hotel folio upon vacating the next morning due to us booking through a third party. I would not recommend this hotel to anyone.

Nice,clean, friendly staff

Room was comfortable, staff not very pleasant, walls were thin. Breakfast good.good for the money.

The staff was very friendly.

It was stayable and safe, but not great otherwise. The room had an odd musty smell. A tile came up from the floor when I was walking around. The bed was comfortable and clean, but the couch and carpet were stained. The fixtures in the bathroom wobbled. Everything felt rather old and run down. But the breakfast was good

Accommodation is good

Room was comfortable and clean but public areas needed cleaning. Breakfast was limited.

terrible

Check in was easy. I booked two rooms,one for me and my fiance and one for my son and his family. We had the King with the Jacuzzi (#131) and it was great. The water was hot, the room was clean BUT they only gave us 3 towels. 2 people that would use the Jacuzzi AND shower the next morning with only 3 bathroom towels? Not a good plan. My son's room wasn't what I had hoped(124). It had laminant flooring, that was very odd to me, and it had a strange smell, I called it minty/spearmint maybe? My son said it smelled like the puke powder from when he was in elementary school. They opted not to complain because they wanted to be close to us. Also, it felt like the room had left over things in it, rather used looking furniture and it was oddly spread out and just looked like a strange set up. The breakfast was as expected,the grand kids loved the waffles and the yogurt. The coffee was great. The breakfast attendant was very nice, helpful and always checking and refilling. Great job! She even helped a woman in a wheel chair get what she needed and set her up to eat as well. The pool was not very heated. We were told a technician would be there on Sunday, well were were there Th-Sunday a.m. so that was a bummer. Many people came, felt it and left. My grand kids played in it for short periods at a time. I never went in with them. Also, no hot tub. Bummed. Over all my was fine, clean, friendly. I'm STILL waiting for them to refund my 100 00 deposit though!