SBH Kilindini Resort

Staff very friendly, kind and helpful.

Hospitality

On first impression when arriving at reception the only word that you can think of is WOW! Amazing scenery, beautiful hotel and well maintained landscape. The gardening team do a great job here. All the staff were so friendly and get along like one big family themselves. Musa from the animation team has a great energy and always makes sure you are enjoying your time, loved that he taught us Swahili once we arrived so we could practise this with the staff! Special thanks also to Paul and Peter who were really friendly and took time to talk to us every day.

There wasn’t anything that we were not happy with at this hotel, honestly everything was amazing.

The property is perfectly located right on the beach of Pwani Michangani. I booked the deluxe room and it was huge with good room amenities. Overall property is in excellent condition with good facilities. The most commendable is the staff, they went over and above to cater to my needs and even threw me a surprise birthday celebration. The employees that stood out were Mussa run the activities/entertainment. He even managed to get me to work while on vacation with the morning aquarobics class and even taught me to play Bao game. Then there was Anthony, Geoffrey, & Odette who were gracious hosts and excellent wait staff. Special mention to also Katerina, Pali & Maria who were great bar ladies and kept the cocktails flowing.

The lack of wifi signal in the room and the food was fair

Comfortable On the beach Facilities were maintained and great Customer service was exceptional Resort activities were great

They charge Levy of USD5 per night of stay, which was not included, and got told at reception. The resort is over an hr away from the airport, and 1 trip is about USD50 but its beautiful when you get there.

Amazing Amazing Amazing my Word this resort is breathtaking and beautiful the staff is amazing I would like to thank Nasir & Fanuel from reception and stefano from the turtle bar absolutely amazing people

WiFi not good In bedroom

Although not a 5 star hotel, the installations weren’t bad, and the beach and location on the island are fine. Some staff were very kind and helpful.

The worst part about the hotel is its management, the woman who did not reveal her name (just that she’s Spanish-German), ruined our anniversary. After there was a mistake in the level of board we were given, the woman, instead of sending someone at management level to resolve it or allow us to have half board (one would think a supposed 5 star hotel would do something like that for guests, especially those celebrating important events, especially when the food served is a basic buffet), she sent low level employees with scissors to just try to cut wristbands without explanation. When we went to dinner, no one informed us that we did not, in fact, not have half board, until their servers tried to charge us $70 usd for a plate of pasta (when a seafood platter anywhere on the island costs around $30). I spoke with the woman, who assured me that she would revise everything and speak with me the next day - she never did, and then on my check out day she left and turned off her phone, leaving her employees to try to charge me the $70 that I never agreed to, telling me that the woman takes it out of their paychecks if someone doesn’t pay. It was clear among all employees that this woman is abusive and has her employees terrified. Seeing this abusive situation in addition the problems caused by this woman truly ruined our anniversary. On top of this, at best it’s a 2-3 star hotel, and you can find infinitely better deals for your money pretty much anywhere on the island. If you care about employers treating their employees with basic human dignity, treating guests better than a hostel, and getting an even half-decent return for your money, stay away.

Very well maintained. Visually beautiful. Very helpful and friendly staff. Located right on a breathtaking peaceful beach. Great spa and massages. Good size room.

Bed a little hard. WiFi is not consistent in the apartment we were in. Could literally only get service in one part of the room. They need to have routers that ensure the WiFi strength is the same in every room they provide. Dinner buffet slightly overpriced. No iron in room but you can request for items to be collected and ironed.

New hotel, well managed, nice area

The AC wasn’t working in our room, they tried to fix it but couldn’t make it for some reason. Lots of stairs to go up and down