EVEN Hotel Sarasota-Lakewood Ranch by IHG

Location charm landscaping

Nothing

Quiet and clean

N/A

I would be very cautious in booking this hotel. We booked rooms in January for a two night stay in April. Three days before our stay we were notified by the hotel that our booking was moved to another hotel at the same rate. The new hotel was a Fairfield Inn which is a lesser value hotel with no amenities (no restaurant, bar, etc). IHG refused to acknowledge the difference and would not give a partial refund or anything. I would caution against booking at this, or any IHG hotel.

Visiting the area to look at homes for our move. Great location. Everything was great.

Quiet and comfortable, friendly staff

N/A

I shall begin where it all started. We arrived 40 minutes before checkin with a confirmed room and was told there would be a $20.00 charge for checking in 40 minutes early. There were hardly any cars in the parking area. We chose to wait until 3 PM. Our room was ready at 3PM but we found the following deficiencies-The rather large mirror over the bath basin had a 10 inch corner of the glass broken off and the entire length of the break was super sharp and an accident waiting to happen. There was zero soap in the plastic dispenser on the wall over that same bath basin. The GFI electric outlet had a cover that was not affixed to the wall with screws and was inoperable. All these items were immediately reported to housekeeping and maintenance yet only the soap lotion was replaced. We remained at the Hotel for three nights(Fri-Monday morn) yet no repairs were made. There were leaves on the carpeted area that remained from checkin until checkout. The real disrespect was upon checking our cc statement, we noticed that we were charged $9.56 more than our confirmation had us paying yet we did not have a single extra charge on the statement nor did we charge any extras to our room. We have spoken with the manager Garrett Brown on two occasions and have not received our credit for the $9.56. Not looking for anything else but this is not a Hotel we would look to stay in ever again. Breakfast food included in oour stay was just okay-no biggee.

I woulda left a 0.5 if I could. So I flew down to visit family during the holidays it wasn’t Christmas week so there’s no excuse because of busy holidays. I was told I could check in early so i figured 2-3pm would be okay I got there 1:45. Upon approach I was told that my room wouldn’t be available to accommodate me even after telling me that morning it wouldn’t be a problem. Understandable, but what got me going was they wouldn’t take my bags and after all day waiting for our reserved room because you know you reserve a room to have available at check in they called me at 6:30 to say it was ready