Comfort Inn & Suites Grafton-Cedarburg

Location.

We have family in town and have been staying here every few years for the past decade. It was a fairly nice motel the first time. The last time, four years ago, the standards seemed to be ok but not as positive as before. Mainly due to the aging of the facility with 0 upgrades on the actual facility. This time, it was the same 0 upgrades, 0 positive engagement with the staff. No friendliness. The smoke detector was hanging from the ceiling. The room smelled like human sweat. The breakfast was technically edible, but no one looks forward to eating the same microwaved omelets and sausages every morning. Overall, it seems to suffer from a lack of good ownership, because a good owner would strive to make a positive impression instead of an indifferent one.

A little lacking. Coffee machine was broken.

The lady at the front desk was kind of rude and bad mouthed the rest of the staff.

Clean, quiet, comfortable room and bed

They should not advertise amenities that they do not have- A hot tub and pool. I booked this place because they offered these but neither was functional during my 4 night stay. I wish I had paid a few dollars more to stay at the Hampton which actually has these . If their price were lower, I could see staying at Comfort-otherwise, no worth the price.

This property could use simple, basic maintenance. Touch ups of paint, etc. It was also not as clean as other Comfort Inns we've stayed at.

Looks banged up and not as clean as other Comfort Inns we frequent.

The front desk PAT was really kind

The breakfast on my second and third day was not fully restocked, even though I was still within the breakfast hours

Communication between Booking.com and hotel was non-existent! I needed to add an additional nite (May 8-9) on the front end of my original booking. Hotel NEVER received any communication from Booking.Com. As a result, I didn't get a better rate, nor am I getting credit for the extra nights stay. That said.....breakfast left much to be desired. Breakfast sausages were boiled....coffee machine was out of order. Scrambled eggs were presented in an omelet form .....cold and runny on the inside. I've stayed at many Country Inn & Suites and their breakfasts were hot, properly cooked and well presented.