Holiday Inn Express & Suites - Indianapolis Northwest by IHG

The air conditioning leak water on one side of the bed near the near the window the carpet was soaked, and I walked right on it. They came and put towels down, but we couldn’t get out of that side of the bed in a stink bug was crawling up the wall called the front desk and they came and got it cause I couldn’t reach it. Then when we got ready to go to bed, spider was crawling up the wall and after all of that, they gave me $25 off and that one night was on 39th wedding anniversary not the memory we will it.

Location on the way to Chicago

There facility is good. Stayed there a couple times. Pool wasn't open which was the main reason for the stay.

Pool wasn't open.

Only the breakfast and the staff work hard to be nice

I stood in the hotel for 5 days and only got room services ones, I had to accumulate my dirty towel in a corner and then place it outside my room so they can see it ; and lobby was extremely hot when weather was like about 92 and staff was sweating with the heat, also bathroom floor were dirty and air conditioner in the room was not working properly

Rude host behind the counter. He wouldnt let me warm up my lunch in the microwave. He also smelled really bad and had a very unwelcoming vibe.