Fairfield by Marriott Inn & Suites Helena North

Comfortable beds

The front desk person was speaking with a heavy accent and many guests ahead of me had problems understanding her and so did I

Location and how nice friendly the staff was and how clean it was

The property was run down. It looked like normal or regular maintenance was deferred. Metal railings in the elevator were loose and falling off the elevator walls. Chunks of the laminate walls in the elevator had broken off exposing the backing behind the laminate. Shower and bathroom fixtures were loose. Shower floor was dangerously slippery when wet. TV’s in the room … one didn’t work at all. The other TV would not allow streaming channels (i.e. YouTube) to load and when questioned about it, the front guest staff admitted THAT MANAGEMENT HAD NOT PAID the monthly bill that would have allowed for streaming service at the property!!

Nothing really. I would never book this property again.

nice property clean and comfortable and good breakfast

nothing

The streaming service was not working. The front desk gal checked on other rooms to see if streaming was working, but none of them worked for streaming. It never got.fixed while we were there.

Dishonest organization, and management doesn’t keep their word.

Nothing. Event got cancelled and I made multiple phone calls, got multiple promises for a refund and they screwed me for 1100 bucks. Management should be replaced. Businesses especially should be honest and keep their word.