Four Points by Sheraton - San Francisco Airport

I spent an evening here and they were efficient and friendly. Very convenient to the airport (as expected). Upon boarding my flight back to New York, I realized that I had left my laptop in the room. I called and told the operator that I had about 5 minutes to decide if I was going to deboard the plane, or if they could find it and FedEx it back to my home. Within minutes they located my computer, took my information and assured me that it would be sent to my home 2 day air! They followed up with a picture of the tracking receipt as well. This was an exceptional moment of hospitality, conducted by professionals who listened, empathized and solved my issue. I could not be more thankful for the job they did, it really is what hospitality is all about.

Aa

The location is easy to find; GPS took us there without any problem. There is no free parking in the San Francisco area; parking is $20 per day. The parking area is secure and has two levels. We had no problems finding a parking space during our stay. The room 429 we had was clean, and the rug underneath our bed was quite thin. Since the hotel is located near the airport, the windows have two double-paned glass windows to keep the sound to the lowest possible level. That is a plus. The phone, the TV, and the remote control are decent. The toilet amenities are basic but sufficient. The two areas I want to complement this hotel are (1) the front desk staff was very friendly and supportive, when I told them the problems I found in the room, they immediately changed the room for us. I ran into three of them during our 24-hour stay. They took the customers’ concerns seriously. (2) The check-in was at 3 pm but we were told that check-in at noon would be possible if rooms were available. However, we arrived at the hotel at 7:30 am, I was merely asking for information on when we could check-in, and the front desk staff gave us a room right away. That was a bonus. We could unpack before we went out for breakfast. The Four Points by Sheraton was Sheraton chain owned until Oct 2024 before Marriott-Bonvoy took over the management 3-4 months ago. The hotel was built in 2001 and last renovated in 2014. The hotel itself has aged. Rust could be found on the door hinges and many other metal edges. Room 429 had 3 problems: (1) the vent/fan in the bathroom was not working, (2) the room had no hot water, only lukewarm water was available from the shower head, (3) we set the thermostat to “heat” and temperature to 70 degrees and within half an hour, the temperature was switched to 88 degrees at max. I reset it 4 times, all 4 times were switched to 88 degrees within half an hour. I brought these problems to the front desk, and the gentleman at the front desk immediately changed the room for us and we were thankful. This hotel’s location is decent, and the lobby area is clean. They have a dining area, but we did not try it out (no free breakfast at this location). If we have another chance to visit the area, I will book this hotel again.

Nice place

Bed was vert comfy

Safe was broken, and it wasn't fixed during my stay, although I reported the status on day 1

I really enjoyed my stay here. The staff was nice and attentive and my hotel room was clean and quiet.

Front desk ladies were absolutely polite and very helpful..

Nice place

There is no airport shuttle. I would imagine a lot of people wait at the airport for a shuttle that never comes. These is no restaurant as stated on their website or breakfast yet there is a breakfast menu on display in the elevator. There are no close by places to eat. So many other better choices in the area. Room was clean and staff were kind and attentive. I most definitely will not stay there again.