Sleep Inn & Suites

I had paperwork for my service dog who was in training, was not given paperwork to fill out and charged, there was a 200.00 hold on my room for damages the MIGHT occur. Those types of things shouldn’t be hidden in the contract when you sign it I asked for a copy of the contract and was denied. I also asked for a receipt several times and that was denied. When I had a question about my bill, Tonya, who is an associate wagged her finger in my face aggressively. Then, when I tried to resolve the situation with the general manager, Julie, she was not accommodating whatsoever instead of de-escalating. She proceeded to try to escalate the situation and not handle it in a professional manner the outside of the grounds where you are supposed to let the dog relieve itself were littered with trash and human food, which is not suitable for a dog. The floor in my room was also not mopped. Julie continues to make false allegations about the dog, denied the refund. When I asked how long it would take for the $200 to go back into my account I was told by another associate “ I don’t know, call your bank” Clearly, there’s poor leadership at this establishment and it shows it has trickle down from the top all the way to the employees. I do a lot of traveling and I will never stay in a Hilton again. I canceled my stay and I decided to go to Frederick which is a large city with lots of hotels to choose from. This establishment put a $25 hold on my card.

Very bad housekeeping start me wake up at 8:00 when I was sleeping that’s not right and keep me calling all the time was therrible services

Pool looks to have been out of service for some time should get it fixed as many people book for this aminity

Good stay.

Pool was closed and wasn’t told til after check in

I wasn’t able to check into my room based off of false information on Expedia and wasn’t able to get a refund for a room I had booked for over a month

My room was dirty ,the floor had spots and stains in the carpet. Light switches were not in the wall correctly. Had no cable television. Pool was out if order and the vending machine on my floor. The drink machine on the first floor only took cash . It took my money and did not givr me my drink. The person the room next to me had a dog and it barked all night. My mattress had a dent innit like someone had slept there for an extended period of time. Food on the wall by the sink. The breakfast in the morning was very slim pickings. No cream cheese for a bagel.

Easy to find

🙂

Easy to find